Mildly Infuriating

For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.

This is the crucial part. Same reason many brands have shifted from giving discounts to "rebates". You have to jump through a few hoops yourself to get it, it's not automatic. And that immediately results in a decent % of customers simply not even bothering, which is exactly what manufacturers are banking on.

Yeah this is what back charges are for, and the absolute beauty of credit.

Won't hear me say that much.

But you don't have to go through the nonsense if you use credit.

You tell them "hey I bought this and didn't get it I am disputing the charge."

And their legal team calls their legal team and says "we want receipts and proof or we will litigate and also we are a financial institution and you're best buy so be smart here."

Instant (well not really, but effortless) resolve almost every time you're in the right.

The police do not care about porch pirates.

My take is that this guy did business with Best Buy, not Door Dash. I would never do business with Door Dash and I'm never doing business with Best Buy after hearing this story. It's up to Best Buy to wrangle their contractors, not OP. I'd also just do the chargeback tbh. The credit card company always sides with their customers unless it's obviously a scam, and if there's video evidence, the credit card company has no problem taking their money back from Best Buy. They have no reason to choose Best Buy because they have no other option if they want to keep accepting credit cards. OP has dozens of credit card and banking services to choose from instead.

But it still took me 9 months of fighting with the store to get a refund and I was accused by the manager of creating a “loss issue.”

9 months?

I mean, does your country have strong customer protections? I know some countries don't and you'd have to deal with the merchant. But if your country does have consumer protections, you probably should've filed a dispute, because they have to be filed within 60 days in the banks I've used, so I would not have waited that long because that's kinda just gambling on the store playing nice.

That's a fantastic idea

Also I'm never buying anything valuable off of Best Buy after reading this

Seems like you're in the UK too.

Yeah, this was never a thing until Amazon made it one.

Thankfully, the law is very unambiguous about this, and if a parcel is left outside and then stolen before it gets into your hands (unless you specifically asked for it to be left outside) then you are entitled to a refund or replacement.

Amazon play the numbers game and figure that replacing x number of packages costs less than needing their drivers to bring all the undeliverable packages back and try again a different day.

It's not a cool precedent though and I very much dislike it being normalised.

Best buy had one of the lowest lows and best recoveries I had ever seen while working there. The new French CEO made it about customer service, and I saw people and teens who had never considered going to a best buy start going. Stock price went up, people were happy.

Then the board ousted him a few years ago and made it all about profits, going right back to where they were in the downward spiral, completely unaware of the irony. I hope they fail now. They could have come out on top but greed took over again.

They already did. See the top of their post

I had a bad experience with the police with a, in my view, an unjustified arrest a few years ago. Not to mention, cops didn't do anything when someone strong-arm robbed my mother. Nor when someone stole her identity, even when she has a possible address and phone number of the perp. Nor when that time someone was banging on my door in the middle of the night, either harassing us, or potentially trying to break in (my parents run a small bussiness, so perhaps it's someone with a grudge that found our address), I called the police and those people banging on my door left right before the police came, possibly because they saw the cops coming, I had a video of them sitting on my doorsteps for half an hour, trying to peek in the house, through the mail slot and the windows, and just aggressively banging on the door every few minutes. Its not soliciting either, they didn't have a clipboard or anything like that. So anyways, they left before the police came. I told the officers what happened, I said I had a video. My whole family was home and they also explained the same thing. The cops just said something along the lines of kparaphrased): "So they didn't break in right?" and wouldn't even take the videos we have to just store in it their database for future references. Like I wasn't even asking them to investigate, just to record it into the police records. They wouldn't care. They said we shouldn't have called because "no crime have occured". I mean, like: two complete strangers stood outside my house in the middle of the night and banged on the door for half an hour that's fucking harassment. I have a video, and they won't even take it.

So I ended up just saying "Sorry to bother y'all, have a good rest of the night" so I don't get shot, but deep inside, I just felt like shit for even bothering to call. Like good thing they didn't actually try to break in, but what if they had?

And can I mention how they took like 30 minutes to respond to a possible home invasion? (well I know they didn't end up breaking in, but they could have)

So after all this, seeing someone in police uniform gives me PTSD (not literally ptsd, but you know what I'm saying). In my city, there are no "online reports" yet, I have to go to a police station or call for them to send an officer to take the report. Nah fam, that's just gonna be "it's a civil matter, please don't bother us again". Besides, I never even obtained possession of the item, it arrived on a neighbor's doorsteps very briefly, and never really left the posession of the driver. So it's really the driver stealing from Doordash, Doordash failing to fullfill their agreement with BestBuy, and BestBuy failing to fullfill their agreement with me.

I would probably have to actually try talk to the police if the Bank fucks with me. But until then, I'm trying to minimize police contact as much as possible given the um... recent unstable political situation here in the US.

If I got robbed in ths street, that's a different story. The police would probably at least file the report. But not getting a package? The cops would laught in my face and tell me to contact the merchant and/or the financial institutions first.

The 100% won't do a damn thing.

You know they're just going to drown you in "civil matter" shit as soon as you try.

That means BestBuy effectively gets a $700+ dollars interest free loan from me for a few months, since courts take months.

I worked in customer service escalations for a large company. We had a couple of dedicated people who handled inquiries on complaints sent to the AG, skipping several tiers of support if someone from the AG's office asked about it. Usually it was some bored office adminstrator who'd share the customer's complaint and await a response from the company and make sure everything was above the board, and largely exist as a mediator between the customer and the company. Involving the AG is a very good step to take in a customer service failure on any kind of order/RMA problems, especially if you're out money

have an order arriving today from Best Buy! It’s being handled by DoorDash… 🤞

OMG you need to give us an update on if it arrives. I hope you have better luck, if not, you could alway make another post on this comm 😉