this post was submitted on 18 Jan 2025
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Where the fridge cases were previously lined with simple glass doors, there were door-size computer screens instead. These “smart doors” obscured shoppers’ view of the fridges’ actual contents, replacing them with virtual rows of the Gatorades, Bagel Bites and other goods it promised were inside. The digital displays had a distinct advantage over regular glass, at least for the retailer: ads.

...

These internet-connected fridge panels, developed by a Chicago startup called Cooler Screens Inc., frequently flickered, crashed or showed the wrong products. Every so often, they caught fire. But store managers were stuck with them. As part of a 10-year contract with Walgreens for a split of the ad revenue, Cooler Screens had installed 10,000 smart doors at hundreds of US locations like this one. It planned to install 35,000 more.

...

On Dec. 14, Avakian’s team secretly cut the data feeds to more than 100 Walgreens stores in the Chicago area. The dozen or so smart doors affected in each of these stores either glazed over with white pixels or blacked out altogether. Customers could no longer see where the Coke and Red Bull and Hot Pockets and Heineken sat, and either assumed the fridges were out of order or found themselves rummaging through one by one. Some staffers pasted pieces of paper on the opaque screens that read, for example, “assorted sports drinks & coffee.”

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[–] Godort@lemm.ee 80 points 5 months ago (3 children)

Sometimes you can have a thing that isnt a computer. Sometimes you can just have a glass door. I promise it's okay.

[–] scrubbles@poptalk.scrubbles.tech 27 points 5 months ago (3 children)

When I walk through my house I have sweet motion activated lights and doodads that I have spent hours tweaking and I enjoy thoroughly.

In the bathroom I use a switch.

Not everything needs to be "smart"

[–] TVA@thebrainbin.org 12 points 5 months ago (2 children)

I have my bathroom fan turn on if the lid has been open more than 45 seconds ... some things you just don't (yet) know you need to be smart :-D

For me, all of our lights are smart (some bulbs with smart switches that talk to the smart bulbs and some just smart switches), but, everything needs to be able to function like it's dumb ... nothing needs an app to function. The wall switches will function as expected ... home assistant adds additional functionality, voice commands add extra functionality, but, it all works as you'd reasonably expect it to if you just go and hit the wall switch.

[–] scrubbles@poptalk.scrubbles.tech 6 points 5 months ago

Okay I'll admit the fan thing is clever..

[–] SoylentBlake@lemm.ee 4 points 5 months ago (3 children)

In tech, SMART is an acronym. I shit you zero nots, this is for real.

Self Monitoring And Reporting Technologies

Fuck SMART everything. I am fundamentally at odds with telemetry, what is it up to half our mobile data plans are lost to advertisers? W.t.f.

[–] AbraNidoran@beehaw.org 10 points 5 months ago (1 children)

That SMART acronym is for internal computer drives, has been in use since about 1995, and is a wonderful thing - the drive keeps track of how many errors it encounters reading, how many bad sectors on the drive, how many hours it's been powered on, and a whole bunch of other stats.

And then, you, the user (/sysadmin) can, while sitting at the computer, get a report of all these stats and notice if the drive is starting to fail so you can plan a replacement instead of it just dying unexpectedly.

Someone might have made an acronym for "smart" light bulbs, but it would be completely unrelated to the internal computer drive acronym.

[–] SoylentBlake@lemm.ee 5 points 5 months ago

Hey thanks for fleshing that out for me. That takes me back, makes me think of sitting in my room listening to RATM I just downloaded and burned off Napster and defragging the computer.

I miss the Internet of old. Before everyone got on it. We had hope then

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[–] BCsven@lemmy.ca 2 points 5 months ago

Same, I'm running homeassistant. Things that are out of the way like PC under desk get WakeOnLan from HA, or chandeliers, and grow lights for my wife's indoor trees get smart treatment. Kitchen lights are switches, because if I'm in the kitchen I will be by the switches and opening phone to launch HA app and scroll to a smart light button would take much longer.

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[–] Pandantic@midwest.social 10 points 5 months ago (1 children)

But think of the ads we can’t play! THE ADS!

[–] DdCno1@beehaw.org 3 points 5 months ago

Have they tried subscriptions? I've heard it's the next big deal after ads.

[–] Darkassassin07@lemmy.ca 58 points 5 months ago (2 children)

Good. What an awful concept. A whole bunch of extra screwing around trying to keep products aligned with what's on screen along with maintenance and running costs; just so you can piss off your customers with a worse experience and waste more of their time with advertising nobody wants.

[–] ByteOnBikes@slrpnk.net 25 points 5 months ago (2 children)

If it helps, they also lock a lot of product, requiring employees to come and help customers directly.

https://eurweb.com/2025/walgreens-theft-prevention-struggle/

It's like they made their stores as hostile as possible to shop in.

[–] Entertainmeonly@lemmy.blahaj.zone 6 points 5 months ago (1 children)

The only reason i go to Walgreens at all is for my medication. I'd gladly go somewhere else but they strangled out the competition. It's literally the only place that consistently has my medication.

[–] spit_evil_olive_tips@beehaw.org 2 points 5 months ago (1 children)

the only place that consistently has my medication

is there a Costco near where you live? if so, you might give their pharmacy a try (you don't need to pay for a Costco membership if all you're doing is getting a prescription)

I had similar challenges finding a pharmacy that consistently has my ADHD medication in stock. a few months ago I tried Costco based on a recommendation from my doctor, so far they've been able to fill my prescription every month no problem.

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[–] spit_evil_olive_tips@beehaw.org 6 points 5 months ago

It’s like they made their stores as hostile as possible to shop in.

I saw a tweet that called it a "weird deodorant museum" and that phrase is now permanently etched into my brain. it's such a perfect description, similar to "private taxi for your burrito" for Doordash etc.

[–] Maeve@kbin.earth 6 points 5 months ago

And money! Customers pay for these atrocities.

[–] HeroHelck@lemm.ee 33 points 5 months ago (2 children)

Comedy gold, except for everyone who has to try and shop at a Walgreens.

[–] Maeve@kbin.earth 12 points 5 months ago

I imagine it's less fun for employees.

[–] ByteOnBikes@slrpnk.net 2 points 5 months ago

They just keep finding interesting ways to fail!

[–] Zier@fedia.io 25 points 5 months ago (2 children)

Ads are the cancer of Humanity.

[–] yuri@pawb.social 7 points 5 months ago (1 children)

i’ve got an ad-blocking DNS on home network and my phone, i use youtube revanced, i’ve even got a fucken apk patcher to strip ad shit out of mobile games. it’s WILD to me how tolerant people are of ads. like anytime someone’s showing me a video on their phone and an ad plays, i have to do a little mental math on whether it’ll be annoying or mutually beneficial to just start playing the video on my phone instead.

and it takes such little effort to get rid of them! i’m constantly offering to teach people how to use patchers or revanced, folks are just like “nah it doesn’t bother me” MAN, HOW? sponsorblock alone is a goddamn godsend, sometimes more than 30% of a video is just ads and self promotion! how does anyone happily throw away their time like that‽

[–] OutlierBlue@lemmy.ca 8 points 5 months ago (1 children)

People value their time far loo low. You've only got a limited time on the planet. Don't waste it listening to people telling you what you need to buy.

I love what Sao Paolo in Brazil did: banned all outdoor advertising. I'd love to live in a place that did that. https://99percentinvisible.org/article/clean-city-law-secrets-sao-paulo-uncovered-outdoor-advertising-ban/

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[–] CanadaPlus@lemmy.sdf.org 3 points 5 months ago* (last edited 5 months ago) (2 children)

I feel this so hard. Ads and PtW are slowly becoming the only business model because we have stone-age-level impulse control. Hopefully, someone like the EU eventually unfucks it and we switch to micropayments to cover server costs.

The only way it could get worse is if they started banning anyone too poor to properly whale.

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[–] psyklax@lemmy.dbzer0.com 24 points 5 months ago

Things like this move me to imagine a world completely devoid of ads. "But how would you discover a product you didn't know you needed?" I don't care. I would go without that product. That is preferable to me.

[–] Nougat@fedia.io 17 points 5 months ago

The Walgreens closest to me had those installed for maybe a month before they went back to glass doors. Fucking hated those things. Completely annoying when they're working as expected.

[–] sevan@lemmy.ca 15 points 5 months ago (3 children)

I don't really understand how Walgreens is still in business. I only go there when I need something that the grocery store pharmacy section doesn't carry and I'm not willing to wait 1-2 days to have it shipped from Amazon. Every time I go, its a ghost town with more employees than customers.

[–] CaptSatelliteJack@lemy.lol 8 points 5 months ago (2 children)

It's honestly the corpse of a retail store being dragged along by a perfectly healthy pharmacy. Every rx sold, regardless of what the customer pays, nets Walgreens the full value of the script. So when grangran runs to Wallygreens to pick up her no cost diabeetus meds, walgreens gets the full 1000+$. And that's every script sold, every hour of every day.

[–] sevan@lemmy.ca 3 points 5 months ago

Oh, that sounds like a sweet deal. I should have been aspired to be a corporation instead of a normal person.

[–] __Lost__@lemmy.dbzer0.com 2 points 5 months ago (2 children)

No, it's the opposite. The pharmacy doesn't make a ton of money, that's why they expanded to have all the other stuff.

[–] CaptSatelliteJack@lemy.lol 8 points 5 months ago

I was a certified technician in that pharmacy for 5 years. I can tell you with confidence that is patently false.

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[–] SynopsisTantilize@lemm.ee 4 points 5 months ago

Look what they own and look what assets are being held. They're what I like to call a shell company

[–] millie@beehaw.org 2 points 5 months ago

I live in a very small city with a Walgreens and 2 CVSes, all within a mile or so of each other, and they all seem pretty busy. We also have a Walmart, a medical supply store, and a small neighborhood pharmacy, as well as two grocery stores. I think how busy your local drug store is is pretty variable. We do have a college in town and also a pretty active main street with a lot of shops and restaurants that bring in a lot of tourists and people from neighboring towns and bigger nearby cities.

But like, we have kind of a lot of CVSes and Walgreens around here and they all seem to do well enough. I don't think it's just that we're in a college town. Though, again, we do have a lot of colleges in general.

[–] exocortex@discuss.tchncs.de 13 points 5 months ago (2 children)
[–] Sauerkraut@discuss.tchncs.de 8 points 5 months ago

You can thanks capitalism for poisoning our cities, towns and soil with an extremely dangerous neurotoxin (lead).

[–] beefbot@lemmy.blahaj.zone 4 points 5 months ago

FUHHK YEWW ahm GATORADIN’

[–] SplashJackson@lemmy.ca 8 points 5 months ago

Hahaha fucking weasel dumbasses, hope your ad revenue will cover your service contracts!

[–] GammaGames@beehaw.org 7 points 5 months ago

You love to see it

[–] kittenzrulz123@lemmy.blahaj.zone 7 points 5 months ago (2 children)

Tech bros when I show them a revolutionary new peice of technology that allows people to see through it (its called glass):

[–] psyklax@lemmy.dbzer0.com 7 points 5 months ago

You know what else they could have done, as a compromise? Make the ad screens partially transparent, by stippling the pixels, or by having glass sections, or by turning the LCD completely transparent for part of its refresh.... there are many ways to not be anti-consumer garbage meant only to jump in front of eyeballs.

[–] SynopsisTantilize@lemm.ee 3 points 5 months ago (1 children)

But how do I serve real time ads?

[–] shasta@lemm.ee 3 points 5 months ago

Project it onto the glass

[–] smokebuddy@lemmy.today 4 points 5 months ago

A source close to both companies says the word that trickled down from Brewer’s team was blunter: “Why do our stores look like an effing casino?”

Because everyone loves GaMiFicAtIoN!!!!

[–] account_93@lemm.ee 3 points 5 months ago

I hope the company goes out of business.

[–] SweetCitrusBuzz@beehaw.org 2 points 5 months ago
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