this post was submitted on 19 Jan 2024
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191
Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’ (7news.com.au)
submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world
47 comments fedilink hide all child comments
 

Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

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[–] Telodzrum@lemmy.world 96 points 9 months ago (4 children)

“We’ve looked into this transaction and can confirm that the total of $17.90 was correct, however the mango price of 80 cents each that appeared on the screen was incorrect due to a technical error — they were on clearance for $1.90 each,” the Woolworths spokesperson told 7NEWS.com.au.

“We understand why this customer was concerned and we apologise for the confusion caused. Our team resolved this with the customer in-store, providing the mangoes free of charge.

Seems pretty straightforward and had a good resolution.

[–] r00ty@kbin.life 40 points 9 months ago (3 children)

But, what kind of software do they have that uses one price source for the unit pricing display and another source for calculating the total? It seems that it is destined to create more problems like this one.

[–] Enk1@lemmy.world 16 points 9 months ago (3 children)

POS software is right up there with vehicle infotainment systems when it comes to reliability and usability. They get the dregs of the programming world because decent coders have a way better selection of companies to work for.

[–] AlligatorBlizzard@sh.itjust.works 5 points 9 months ago

Even when they get decent coders for the base code, feature creep eventually wrecks the system. I know someone who helped write the POS system used in Disney parks, and according to them the system they originally built didn't suck nearly as much as the system I used as a cast member, and it's the hastily tacked on bullshit (causing the initial competent team to quit) that ultimately broke it. That said, I do realize that most people will not admit to shipping shoddy code in the first place.

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[–] Telodzrum@lemmy.world 7 points 9 months ago

IDK, that seems like a really reasonable question tbh.

[–] poweruser@lemmy.sdf.org 1 points 9 months ago (1 children)

I imagine there's code to do something like currency conversion or maybe rewards points calculation so the displayed amount is not actually the number used for the final total

[–] r00ty@kbin.life 3 points 9 months ago

Deductions should also appear as a line item though.

[–] Corgana@startrek.website 4 points 9 months ago* (last edited 9 months ago) (1 children)

Seems pretty straightforward and had a good resolution.

Well, except for when the Redditor went home and spread ~~lies~~ technically factual statements presented in a misleading manner and omitting key details with the apparent goal of damaging the reputation of the store despite being treated with kindness and fairness by the manager.

[–] KairuByte@lemmy.dbzer0.com 2 points 9 months ago

Lies? What lies? They went home and said “I found this situation annoying.” How is that a lie?…

[–] AgnosticMammal@lemmy.zip 3 points 9 months ago

7news is like that for ya. Lots of petty drama news.

[–] Kusimulkku@lemm.ee 3 points 9 months ago (1 children)

But I want to be outraged

[–] Telodzrum@lemmy.world 1 points 9 months ago

🫂

[–] cjf@feddit.uk 34 points 9 months ago (2 children)

I’ve come to realise at least half of the stuff posted on Reddit these days, especially more so on the popular subs, are all designed to make you angry.

It’s things like posting incorrect info in the title, posting a comic / image that’s been deliberately designed to get you angry, someone really wanting their 5 minutes of fame like this guy, or some post from some bigot.

It’s so tiring. Have started to notice it on Lemmy too.

[–] DaddleDew@lemmy.world 21 points 9 months ago (1 children)

Ragebait had become the new tactic to generate engagement for a while now.

Hopefully people will soon catch on and become fed up with it because I am sure this tactic has been one of the biggest contributing factors in polarizing people against each other and making politics so toxic.

[–] ABCDE@lemmy.world 5 points 9 months ago

Facebook has started to do that and... it's fucking annoying that it works. Lots of bullshit demonising trans people pushed to me 10+ times a day.

[–] Rentlar@lemmy.ca 7 points 9 months ago

The news aggregator communities tend to post the clickbait titles verbatim because it's generally frowned upon to editorialize them. However a few users do put a proper heading or a short summary in the post body which I appreciate.

We have our share of drama llamas here as you know, but we also have pictures of !crows@lemmy.ml, !cat@lemmy.world, !superbowl@lemmy.world.

If you follow !toronto@lemmy.ca and !vancouver@lemmy.ca you will see my picture posts of various cityscapes.

Lastly, beehaw.org is a bit closed off from some instances but their server is a bit more chill outside of their politics community.

[–] cosmicrookie@lemmy.world 20 points 9 months ago

Drama seeker article on drama seeker redditor

[–] DingoBilly@lemmy.world 18 points 9 months ago

What a garbage article. I assume this is a bit reporting, otherwise please don't post crap like this from bad news sources.

[–] otp@sh.itjust.works 17 points 9 months ago (1 children)

This is just how it works in the US and Canada, though.

$1.50 scanned.

Your total is $1.65.

Would you like to make a donation to a children's charity?

  • $1
  • $2
  • $5
  • (other)

Please select a tip percentage:

  • 18%
  • 20%
  • 25%
  • 100%
  • (other)
[–] alansuspect@aussie.zone 2 points 9 months ago (2 children)

They want a tip at self-serve? That's ridiculous!

[–] TheRealKuni@lemmy.world 6 points 9 months ago (2 children)

I’ve never seen a tip prompt at the self-serve.

[–] tja@sh.itjust.works 3 points 9 months ago

Not yet!

[–] fidodo@lemmy.world 4 points 9 months ago (1 children)

They're making a joke.

[–] alansuspect@aussie.zone 1 points 9 months ago

I'm not USA, I can never be 100% sure.

[–] BearOfaTime@lemm.ee 15 points 9 months ago* (last edited 9 months ago) (2 children)

Tempest in a teapot.

Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.

I frequently have something not scan, or not come up right. There's a button for help, there's always someone right there anyway, hell, had a clerk walk up and help when he noticed I hit the wrong button. They pay attention.

"I was annoyed"... That a system misreported something? If I was annoyed every time that happened I'd never not be annoyed.

What's with this sudden "self checkout rage bait" this week? Who's pushing what agenda?

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[–] Empricorn@feddit.nl 9 points 9 months ago* (last edited 9 months ago) (4 children)

Ignoring the price discount on the mangos, the answer here is sales tax, right? Because otherwise it would be $15.70. It's a bad design that tax amounts don't show up on the itemized screen (but probably on the final screen after that).

Tell me if anyone knows for sure, otherwise I'm going to assume that's the issue...

EDIT: Thank you folks, asked and answered! Then, I'm back to being very confused...

[–] Crack0n7uesday@lemmy.world 24 points 9 months ago (1 children)

Only the US adds sales tax after the original price, everywhere else it's included in the price on the shelf.

[–] Zeoic@lemmy.world 5 points 9 months ago (1 children)

Not just the US, Canada is like this too.

[–] Tenderloins@lemmy.world 6 points 9 months ago

Unfortunately. Should be all-in price.

[–] BangCrash@lemmy.world 14 points 9 months ago

Itemized prices should already include tax.

Total will also include tax.

But receipts will outline how much of the total was tax.

Source: am Australian

[–] bufordt@sh.itjust.works 10 points 9 months ago (2 children)

Doesn't Australia include the tax in the listed price of the item instead of adding it at the end?

[–] BangCrash@lemmy.world 6 points 9 months ago

Yes it does

[–] Draedron@lemmy.dbzer0.com 5 points 9 months ago

Every country except the US and Canada does this

[–] SparrowRanjitScaur@lemmy.world 3 points 9 months ago (1 children)

Does Australia charge tax on groceries?

[–] BangCrash@lemmy.world 5 points 9 months ago

Depends on what it is.

But most raw food is tax free

[–] Oaksey@lemmy.world 8 points 9 months ago (2 children)

The last 4 scanned items listed on screen but “5” items scanned. I’d dare say the fifth items that isn’t shown on screen accounts for the difference?

[–] LifeInMultipleChoice@lemmy.world 27 points 9 months ago

According to the article the mangos were on sale for a higher price than what showed up on the screen, it totaled them correct but there was a mistake with it saying .80 cents per mango. They gave them the mangos for free apparently and apologized. Same thing would have happened whether or not it was a self checkout or a person, the item was entered incorrectly into the system.

Always verify what you are buying.

[–] Guntrigger@feddit.ch 12 points 9 months ago

There's 2 mangoes.

[–] Railison@aussie.zone 4 points 9 months ago

We are living in the future!

[–] ZMonster@lemmy.world 1 points 9 months ago

Got to give it to the Somali Pirates... That's some next level marketing:

"This appears to be an isolated incident at our MacArthur Metro store, involving the clearance price of a batch of our Calypso Mangoes."