techsupport

Microsoft Mouse puts itself to sleep when idle and takes 5-10 seconds to become responsive again after moving it.

Hardware: I believe it's this one. It's a Bluetooth Mouse, has Device Switching but only used it once.

Description of the problem: If I move the mouse after not moving it for about 10-15 minutes, the mouse does not respond. After about 5 to 10 seconds, it begins to respond again. Then it works perfectly fine, as long as it's not idle for more than 10-15 minutes.

Solutions Tried: This has never happened the other two mouses I've used, one wired and one wireless. It's the same bluetooth connection and same USB port as the other wireless mouse too.

I have checked the USB sleep settings, and I remember looking for that checkbox that said "Allow (something) to put (something) to sleep" and I was surprised to see it was already disabled. I'm guessing this is a mouse issue not a Windows issue.

This mouse does prompt me to install some Windows software to help with the Device Switching thing. I installed it on my laptop but not on my main PC. (Windows wants permission to do updates and diagnostics and I'm hesitant to give them any more permissions than necessary). I don't remember exactly but I believe this issue was always present, even before installing any software.

I have not checked whether this issue happens on the laptop.

Help Request: Has anyone heard of this problem, either with this mouse or a similar situation? Were there any solutions? What might I look at to find a solution?

Alternatively, if I can't stop it from going to sleep, I wonder if there's a way to just make it stay awake longer while idle.

Thanks!