this post was submitted on 13 Aug 2023
24 points (85.3% liked)

techsupport

2460 readers
29 users here now

The Lemmy community will help you with your tech problems and questions about anything here. Do not be shy, we will try to help you.

If something works or if you find a solution to your problem let us know it will be greatly apreciated.

Rules: instance rules + stay on topic

Partnered communities:

You Should Know

Reddit

Software gore

Recommendations

founded 1 year ago
MODERATORS
 

Microsoft Mouse puts itself to sleep when idle and takes 5-10 seconds to become responsive again after moving it.

Hardware: I believe it's this one. It's a Bluetooth Mouse, has Device Switching but only used it once.

Description of the problem: If I move the mouse after not moving it for about 10-15 minutes, the mouse does not respond. After about 5 to 10 seconds, it begins to respond again. Then it works perfectly fine, as long as it's not idle for more than 10-15 minutes.

Solutions Tried: This has never happened the other two mouses I've used, one wired and one wireless. It's the same bluetooth connection and same USB port as the other wireless mouse too.

I have checked the USB sleep settings, and I remember looking for that checkbox that said "Allow (something) to put (something) to sleep" and I was surprised to see it was already disabled. I'm guessing this is a mouse issue not a Windows issue.

This mouse does prompt me to install some Windows software to help with the Device Switching thing. I installed it on my laptop but not on my main PC. (Windows wants permission to do updates and diagnostics and I'm hesitant to give them any more permissions than necessary). I don't remember exactly but I believe this issue was always present, even before installing any software.

I have not checked whether this issue happens on the laptop.

Help Request: Has anyone heard of this problem, either with this mouse or a similar situation? Were there any solutions? What might I look at to find a solution?

Alternatively, if I can't stop it from going to sleep, I wonder if there's a way to just make it stay awake longer while idle.

Thanks!

you are viewing a single comment's thread
view the rest of the comments
[–] OsrsNeedsF2P@lemmy.ml 1 points 1 year ago

Never had a similar issue, although I've had bad luck with Microsoft mouses in other situations.

My suggestions are: Try updating the drivers, looking for something related to "sleep" in the mouse settings (sometimes mice have their own, non-Windows settings controller), and try on another device and/or operating system if possible.