Thanks, that's better

That's IT. In software development?

Important stakeholder wants something: drop everything that's top priority.

High priority: we'll get to it next sprint, an important stakeholder wants something right now.

Medium priority: we'll get to it after all the high priority items are done, but we're getting an important call from another important stakeholder right now, we'll get back to you about timelines.

Low priority: you're starting to sense the pattern here, right?

Code quality, documentation, testability, test automation: lol

I just wish they would call it "normal" instead of "low" priority.

I understand that all the networked phones aren't working and the PoS is no longer accepting valid orders and the server backups are all corrupted and half the company cannot access emails while the other half are replying to emails that's causing a weird data sync issue and all the printers are jammed...

But can you PLEASE move my ticket request of "Right Mouse click makes funny noise when I click it exactly 7 times" to the top of the stack? It's disrupting my flow. Thank you you lazy fucks.

Everyone thinks service desk exists for them and them alone.

it's dns

What about the unicorn m e d i u m p r i o r i t y

Shadow IT is a management failure, not an IT failure.

Personally im inclined to let buisness units blow themselves up if they like. I'll pick up whatever pieces I can, but if I can't, all well. If we dont support it and you use it, things get really simple for us.