this post was submitted on 07 Jun 2024
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[–] MushuChupacabra@lemmy.world 216 points 6 months ago (8 children)

For those of you contemplating ways of covering up the ads:

This is the same airline that beat the shit out of that doctor because the airline overbooked the flight. For your own safety, do not cross this airline.

[–] Eheran@lemmy.world 53 points 6 months ago (1 children)

The Chicago Department of Aviation did that. The same way if the police ends up killing someone, it was not the person calling the police.

[–] CaptDust@sh.itjust.works 37 points 6 months ago* (last edited 6 months ago) (2 children)

United was booting passengers to make room for employee transfers though, the situation was shit before dept of aviation even got the call.

[–] Lost_My_Mind@lemmy.world 6 points 6 months ago (2 children)

Those employees could have stood. Frontier and Spirit give vouchers out when they intentionally overbook.......which before the pandemic was everyday. If nobody takes the bait, they up the voucher value. For them it's essentially monopoly money.

If United couldn't get anybody to bite at the vouchers, then the employees should have stood the whole flight. Instead, they beat a man who was not fighting back physically. He only insisted that he get to his patient. They LITERALLY dragged him off the plane. By his ankle, as he tried to grab onto anything he could.

[–] aeharding@vger.social 10 points 6 months ago

If United couldn't get anybody to bite at the vouchers, then the employees should have stood the whole flight.

Yeah, that is not a solution. The FAA is salivating at the thought of this. Everyone must have a seat for takeoff and landing.

That’s not how FAA regs work. There is no such thing as standing room on a plane.

[–] Eheran@lemmy.world 2 points 6 months ago

Sure, but telling someone to leave their plane for some oddball reason is "only bad" not outright crazy like what happened then.

[–] henfredemars@infosec.pub 28 points 6 months ago (1 children)

That seems incredibly stupid. A doctor can afford to sue.

[–] SkaveRat@discuss.tchncs.de 46 points 6 months ago

he wasn't white, so they didn't assume he was a doctor

[–] umbrella@lemmy.ml 27 points 6 months ago

i think we should make them afraid to cross us

[–] potatopotato@sh.itjust.works 18 points 6 months ago

I got screeched at for covering up a super bright blinking light on a red eye. Their FAs are next level stupid.

[–] Potatisen@lemmy.world 17 points 6 months ago (2 children)
[–] MushuChupacabra@lemmy.world 72 points 6 months ago (3 children)
[–] CaptDust@sh.itjust.works 83 points 6 months ago (2 children)

"The incident is widely characterized by critics as an example of mishandled customer service."

Made me laugh, that's putting it lightly..

[–] MushuChupacabra@lemmy.world 48 points 6 months ago

They mishandled the shit out of him.

[–] tomkatt@lemmy.world 15 points 6 months ago

“The incident is widely characterized by critics as an example of ~~mishandled~~ manhandled customer service.”

Just a typo.

[–] restingboredface@sh.itjust.works 18 points 6 months ago (2 children)

Holy shit what a ride that was.

It's clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.

[–] HakFoo@lemmy.sdf.org 10 points 6 months ago

Is United Express actually United? I thought those tended to be a regional carrier using the name under license.

I'd expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn't pay enough to retain people after they got fed up with the free-standby-flight privileges.

[–] pdxfed@lemmy.world 4 points 6 months ago

United is Four Seasons compared to American.

[–] Seleni@lemmy.world 1 points 6 months ago

Wow. Even Trump thought they went too far. Damn.

And the CEO who brushed that assault off ‘suffered’ a ‘delayed promotion’. Poor thing. For saying that stuff about anyone, let alone a customer, he should have been fired, no golden parachute.

I think the doctor’s patients should have sued the airline too, since no doubt having their doctor pounded to a pulp caused them to miss their appointments.

[–] Iheartcheese@lemmy.world 5 points 6 months ago (1 children)
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[–] AceBonobo@lemmy.world 9 points 6 months ago (1 children)
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[–] conciselyverbose@sh.itjust.works 9 points 6 months ago (1 children)

Overbooking should be a mandatory minimum compensation of the greater of 1000x the ticket price or $20k. It's a truly fucked up practice to disrespect people's time like that.

[–] explodicle@sh.itjust.works 4 points 6 months ago

Oh, we'll just refund you the cost of the ticket. That was the whole cost, right?