this post was submitted on 08 May 2024
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Having a ton of experience in the service industry, I can say this is not all that uncommon. You gotta get all of the employees together And sit your boss down. Tell them she’s causing problems, and hurting the customer experience. Lie to the boss if you have to, that customers have complained a few times about when you’re left alone, things are taking too long. Definitely tell them about eating off plates before they go out. That’s fucking insane. And disgusting.
But the more support you can get from other staff on this, the more powerful your complaints will be.
I agree with all this except the lying.
If you have to lie to make your case, you don’t have a case.
That’s not true. Bosses don’t always hear you. You have to speak their language. They typically don’t care about your feelings until it affects their bottom line. Put it in terms they’ll understand or they won’t hear you. Capitalists aren’t like you and me.
None of what you just said is lying though.
Giving them information likely to persuade them based on their values isn’t lying. That’s just smart negotiating.
It is. She didn’t say any customers complained. But that’s what a boss will hear. A boss hearing employees say they are having trouble with a long term, older employee that is feeding information on “misbehaving” staff to the boss?
That’s an uphill battle, getting the boss to give a shit. They’re probably emotionally invested in this older employee if she’s constantly hanging out with the boss, and they rely on her to keep the younger staff “in line.” And to be their eyes and ears when they’re not there, because she’s reporting employees left and right for stuff the boss doesn’t want happening.
It’s not immoral to lie to capitalists. They typically don’t give a shit about your needs. They will almost always screw you over to make more money. OP is facing a tough situation as is. Even if the boss doesn’t like this older woman, they probably still see her as valuable and are willing to keep her around because she’s a class traitor for the boss. She’s on salary. She’s been there a long time. It’ll be tough to get anything in the boss’ ear about this woman because they will most likely see it as the employees trying to get out from under her reporting/rule.
So between the fact that she’s valuable to the boss, has been there a long time, and that the boss knows she’s seen as an “enemy” among the workers? It’s a tall order to get rid of her or to get her to change her behavior.
Even lying about customers complaining probably won’t accomplish anything. But if all of the employees work together and speak the boss’ language, there’s a bit of a chance. But only a pretty small one. Gotta do all she can.
She always eats pieces of halloumi cheese off of the salads, which is also an expensive ingredient, while enforcing the ban on staff meals so no one can ask for theirs before she leaves. Super hypocritical because she will do what she wants when it suits her like eat the stock but if she sees anyone asking the chef for food or eating kitchen food without paying she goes directly to management. Meanwhile the chef knows how much food we have and there's always waste (they refuse to order less) and the staff meals come out to pennies so it's just an annoying situation where we have to sneak around her while also biting our tongue about her behaviour
Ugh. I have no advice to give, but what a fugging c★nt she seems to be. Insufferable and frustrating.
I'm sorry this is happening to you and your colleagues. ❤️