this post was submitted on 03 Jan 2024
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Mildly Infuriating
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Drivers shouldn't be allowed to see the tip amount prior to delivery completion. That, or tipping shouldn't be allowed until after completion. I hate this more recent model of tipping before receiving service. Because as you said, it's a bid for service, not an acknowledgement of good service.
Flip it around - why would you work a job, any job, where you don't know your pay until after the work is done?
"Tipping" is rich-people speak for shifting the expense (and blame) to the customer.
Tips are no longer tips and companies have successfully forced us to pay their employees for them.
It's not the customer's fault. In addition to us paying their wages we have to trust some rando to do a good job with zero evidence they will.
If they don't fulfill your expectations, you inform DoorDash. They hand out full refunds like candy.
That "rando" is not a DoorDash employee. You're hiring a contractor through a broker, not asking a restaurant to send a waitress to your table.
The employee-waitress can't refuse you service without getting herself fired, but a contractor-driver can tell you exactly where and how far to shove your bullshit offer.
I don't understand what point you're trying to make. I realize they aren't employees. That's the root of the problem. They should be employees and paid by their employer. If they can't run their business that way, then that clearly shows that it's an exploitative and shitty business model that shouldn't exist in the first place.
I do not appreciate Doordash offloading its responsibility of paying and "disciplining" its workers onto customers. Do you honestly have no problem with that?
That is assuming that I have the time and remember to do this, not to mention that I shouldn't have to do it.
I strongly disagree. Employment is not a mutually beneficial relationship. Employment is an encumbrance on the worker, especially a non-union worker. As an employer, DoorDash can demand exclusivity. DoorDash would be allowed to add a non-compete clause, prohibiting employees from performing courier work on the side, or for competing platforms. I don't want my working hours dictated to me on a schedule. I don't want to have to negotiate time off or finding someone to cover my shift.
Employment would allow them to force drivers to take all "assignments". I like being able to refuse service to a particular vendor or abusive customer. I don't want to be forced to wait in the drive thru line for 45 minutes at a Taco Bell in a high-crime area.
Courier service is menial labor. When I look at other large businesses that utilize menial labor, I am not particularly struck by the equity of their employment agreements. I don't see "employment" working out too well for the workers of Walmart, for example.
No, I don't have a problem with that. I think DoorDash retains too much control over pay and discipline of workers, and interferes too much between customers and workers.
DoorDash punishes workers for refusing orders, by downgrading their priority for higher paying offers. When a customer insists on placing a $3 offer for a 9-mile delivery, every driver in the area will reject it. That single shitty order results in every active driver having their "Acceptance Rate" stat lowered. DoorDash should not be giving customers this particular power over drivers. It is the customer who should be "punished" for making an offer so far below minimum wage.
Wow, what a bad set of takes.
You want Doordash to get the benefits of a company, but not the responsibilities of one. Because: libertarianism, or something
You seem to be portraying "libertarianism" as a negative attribute for a worker. I don't concede that at all.
A menial laborer has a sudden, unexpected opportunity fall in his lap. He wins tickets to a baseball game for him and his daughter.
As an employee, he has to weigh the ramifications of going to the game against his obligation to his employer. He has to face their attendance policy. A policy he had no meaningful input in developing, that he can either accept, or lose his job. That policy says he has to be at his station, stacking product on retail shelves, or earn himself a mark toward termination.
As a contractor, he writes his own attendance policy. The only consequence he faces for skipping work is he doesn't get paid.
As an employee, he will likely have to say "Sorry, I can't afford to skip my job stacking boxes on shelves, even for the opportunity to share this game with my kid. Can I get cash value instead?"
As a contractor, turning down the tickets doesn't even begin to enter his thoughts. The time at the game is more valuable to him than the compensation for stacking boxes on shelves, so he turns off his driver app and goes to the game. His "company" doesn't care that he skipped work to go to a game. They just keep dispatching work to the people who show up.
The "employment" model is absolutely terrible for the menial laborer, especially for non-union workers. It gives business entirely too much control over the lives of its workers. It's completely disgusting that we allow major corporations to use this model.
The primary compensation method for most menial labor should be piecework, not hourly. A business needs to set a piecework rate high enough that new, inexperienced workers are willing to perform. Experienced, efficient, and proficient menial laborers who can optimize their production and produce several times the rate of a new worker should be paid several times higher.
Hourly wages should be reserved for skilled jobs, or where the worker is spending a substantial part of their time waiting for processes to finish rather than proceeding at their own pace.
Employer-sponsored healthcare and other essential programs are not "benefits". They are entanglements designed to make it harder for the employee to say "no" to the employer's demands. They aren't benefits; they are extortions.
There's nothing to flip, gratuity and wages should be separate things. And minimum, standard living wages should be paid.
The point of tipping (to the tipper) is to show appreciation for the quality of service you received. If service is shit, you don't get tipped as much.
Tipping before you get the service means quality of service plays no part in the transaction.
America’s view that tipping is normal needs to change.
How about an adequate wage instead, like the rest of the developed world?
They already know the pay. If the pay isn't enough without the tip, then maybe they should consider getting a different job.
The pay is about $2 per order, regardless of mileage. Dashers can typically complete 2-3 orders per hour, and pay for their own fuel. The base pay is absolutely not worth it.
They are paid approximately $4 to $6 per hour, and yet some people are still defending the practice and asking customers to pay extra on top of the food and the $10+ delivery charge...
Given their compensation model, all I can say is that if you are not willing to tip, and/or you are not willing to tip ahead of time, you absolutely should not use the service at all.
And I don't, specifically for that exact reason.
Good.
Now, fuck off.
Well no, tipping is how you show your appreciation for a service. You are bring selfish if you don't at least tip a minimal amount.
Drivers can’t see the tip, but they are given an estimated payout (of the number presented is different from the estimate, it’ll always pay higher than the estimate) for each order.
If this wasn’t the case, there wouldn’t be any drivers. Drivers are contractors and DoorDash bids orders out until someone accepts it. No contractor in their right mind will accept a job not knowing how much it’ll pay.
If tipping weren’t allowed until after delivery, most people wouldn’t tip. You have the option to raise or lower your tip already, but have you ever gone in there and changed your tip after you received your order? Most people don’t. In the 6 or so months I was delivering, I only had one tip adjusted.
Do you get your tip back too if the driver steals your food? Here we have Rappi that also asks for tip before the delivery so I never gave it out.
Yes you do.
I've tipped a ton and gotten very cold food numerous times. I absolutely agree, and really hate this model.
No fuck you. I'm not gonna sit around taking all the shitty orders that just ruin my car and waste my time for $3 just because you think I should have a gambling problem for your benefit.
Also they already tried that. Everyone quit except the dependent people who just got ruined.
Then you're part of the problem, I guess.
No, the problem is that you want what you won't pay for. Nobody else is gonna have a problem not giving it to you. Your problem is your own.
You aren't entitled to gratuity, despite seeming like a very entitled person. You present yourself like a charity case.
I've got plenty of customers who pay my price. It's not a matter of entitlement. You want a bootstrapped market. I take the free market.
In your other comments you complain about being in debt, with a broken car, because of the job. Sounds like you've got it figured out and are definitely on top in the situation, I'll leave you to it.
Car is broken because Doordash got bad when they hid tips. I'm a QA now.
Edit: also because it's a mini Cooper. Good on gas, bad for longevity.