this post was submitted on 27 Oct 2023
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Hubspot AI chat bot told me to go three levels deep into a menu that doesn't exist, to click a button that doesn't exist to enable a service that doesn't exist to solve a problem I had.
My company pays a 5-figure yearly sum for this service π
The way it was going, I thought you were going to solve a problem you didn't have. Would be fitting.
maybe I should start asking it impossible questions
"how do I stop contacts from enabling the email flange during the squeej phase of marketing?"
edit: gottem lmao
This was incredible.
As a hubspot user this is actually not surprising at all. In fact the only surprise is that they're not requiring you to buy more Professional seats for the answer.
Sounds a lot like when I Google how to do something in Powerpoint.
I got to review some AI customer service chats and never did I see it handle an issue from start to finish. It was pretty decent at setting the table for the human element. Unfortunately, the human element fails way too often but thatβs for another team to solve, lol.