this post was submitted on 25 Jun 2025
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Then why the hell is it on your website?
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The problem goes the other way, too. Sometimes the items aren't entered into the system at delivery, so it might say we have none when we literally just restocked it.
I spent a lot of time balancing the item counts to be accurate when there was not much else to do. It's pretty much entirely human error and people not doing what they should be doing.
TIL not to trust online availability (this happens way too often). Would calling beforehand actually help or just bother the employees more because they're busy and probably won't look?
There is almost never a time where there is anyone to answer the phone. I don't even think the customer service desk is in operation anymore.
Your store has enough staffing you have time to fix floor counts? Lucky.
lol enough staffing...
There was supposed to be 5 people in my department (Fresh) alone. Most days, I was all alone because nobody else came in, or they did but spent all their time in other departments (if they were working at all). But I was also in Fresh, at a Walmart with a super small fresh food section. There wasn't much to stock or zone, outside of milk. So a lot of the time, I just sat in the fridge or freezer on my phone, doing the counts, or in the training room learning the processes for every job in the store.
Because the goal is to either have you buy it from the site and they'll find it and ship it, or to get you physically into the store. They don't care which, either are seen as a win.