this post was submitted on 19 May 2025
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I cannot impress upon you all how much I loathe FedEx. I feel like they go out of their way to mess things up.
FedEx lost a $500k case of equipment for the service techs who maintain the instruments we use at work. They work nationwide and have two of these cases for the entire country, they keep thousands of labs running. FedEx just... lost it. Eventually it was found a few weeks later or something. The cost is not really a big deal, it is basically just instrument components they use to verify the running components, but they're the components that all instruments are compared to, so they can't just put together another case as it suits them. There's extra testing that goes in to make sure these components are exactly to spec.
It is usually a driver who has too many packages or doesn't care, both cases are an issue with the company itself.
Yep know a guy at FedEx and they leave those notes when the package never made it to the truck but they have a contract to deliver in a certain time frame. So they put the blame on the customer as a strategy of cooking the metrics.
I had a FedEx driver the other day tell me that they separate packages into multiple deliveries sometimes even though they're all being dropped off all at once for the same reason. Cook the metrics so it looks like they're making more deliveries in a certain timeframe.
Uni Uni likes to use "act of God" as the reason for failed delivery LOL
USPS does that shit here, too. They mark stuff "Delivered"and only bring it 2-3 days later. Cooking the metrics, I assume.
That's really unusual for USPS. You didn't mean UPS?
Nope. All the downvotes wont make my mail carrier suck any less. USPS around here is terrible for packages. Mailbox stuff is fine.
That explains a lot actually.
I’ve lived in several different areas of my city, and even moved to a different county and lived in three different places in the new county. Unless I have beat the odds and gotten the same driver each time I’ve been unlucky to use fedex (usually not by choice), I’d lean more toward it’s a company problem and the drivers are merely a symptom (or victim).
Anecdotally, I’ve never heard horror stories about FedEx like I’ve heard about Amazon, and yet Amazon still does a decent job with deliveries; not perfect, but orders of magnitude better than FedEx. That tells me how much worse it must be to work at FedEx.
I worked for FedEx for a year and a half almost 20 years ago.
Shower doors were called rain sticks because they all sounded like it and we'd just send the box on. If it was leaking glass, we'd tape it up first. Aquarium fish got liquified after the box spilled and the bag broke on the fast belt. Saw gallons of bull semen spilled once. "Human tissue" spilled from "poorly" taped coolers a few times. Lots of broken golf clubs. All kinds of shit just lost from broken/crushed/mangled boxes. I know it got pocketed by a few people if no one was looking and small enough. Heck, I know a person who mysteriously had 3 broken iPod packages in a single shift. There was an angry dude that used to stomp on expensive shit like dell boxes for shits and giggles.
And that was a decent job ... We had a 20hr/wk guaranteed minimum and full benefits.
It's amazing the difference a union makes for customer satisfaction isn't it?
Note: USPS & UPS are both unionized.
UPS - Union, drivers are the MOST senior positions and get about $150k a year (I think they're hourly? With really really really good holiday and OT) with great benefits (afaik). Everything is insured, and drivers are generally held to incredibly high standards.
FedEx - ground delivery drivers are not union. They aren't even employees. They're independent contractors so that FedEx can save money with MINIMAL liability. Drivers own their own route and trucks, and have to pay for everything. It's basically a mini franchise and you do not make very much, there are no benefits.
These companies are NOT the same at all.
How are they salary and hourly at the same time? Those are opposites.
Fixed it
I had no idea about FedEx! Whenever someone sends us a package via FedEx, it's always delayed 1-2 days from the delivery date, regardless of the service level. This explains a lot.
This. FedEx drivers get wrung, squeezed and micromanaged every second of every day. Pay someone a living wage, set reasonable expectations, and stand back. The job will get done right the first time.
Still better than OnTrac somehow.