this post was submitted on 03 Nov 2024
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[–] conciselyverbose@sh.itjust.works 50 points 2 weeks ago (6 children)

Just days ahead of the shutdown, Australia's media regulator ACMA finalised a new "direction" (basically a rule) that meant telecom companies had to refuse service to all phones that relied on 3G for making emergency calls.

The idea was to prevent people from mistakenly believing that phones were fully working, only to realise they were unable to make emergency calls when the crucial moment came.

Australians with older 4G phones may also be caught out because of the way the phones are configured.

It is up to the telcos to work out which phones are affected, notify the owners, block their phones, and help make other arrangements such as low- or no-cost replacement phones.

However, as Telstra and Optus noted during a Senate inquiry into the shutdown, telecom companies are unable to tell which individual devices suffer from this problem unless have they sold them.

I'm not saying it's not partly on the providers, but validating that a bunch of obscure phones that aren't sold in your country meet new regulatory requirements is not as easy as you're making it out to be.

[–] LorIps@lemmy.world 28 points 2 weeks ago (2 children)

That's the reason why every other fucking country still has either 3G or 2G activated. 4G is just a shitshow for making calls.

[–] shortwavesurfer@lemmy.zip 10 points 2 weeks ago

Well, 2G and 3G are being shut off in the United States as well. I believe AT&T shut down their 2G network in 2017 and shut down their 3G network here recently. And T-Mobile in the United States shut down their 3G network in 2022. And while their 2G network is still currently running, it won't be forever. I believe Verizon is also in the process of shutting down or has already shut down 2G and 3G as well.

[–] EngineerGaming@feddit.nl 7 points 2 weeks ago

Where I live, 3G is going to be phased out, but 2G is staying seemingly indefinitely. Not only for the old phones, not only for all the dying villages that are not getting any upgraded equipment, but also for all the automation dependent on it. Apparently quite a few places did it like this.

[–] MicrowavedTea@infosec.pub 13 points 2 weeks ago (2 children)

So to let people know that they won't have emergency service during an emergency, they prevent them from having ANY service now (24-hour notice). Even if telecom companies behaved perfectly (which they wouldn't) the initial idea was already a problem.

[–] WhatAmLemmy@lemmy.world 14 points 2 weeks ago (1 children)

You'd think they'b be able to... I dunno... SMS them about the problem, instead of cutting the service they pay for?

[–] dugmeup@lemmy.world 8 points 2 weeks ago (1 children)

It's not a bunch of a large number. It is a set number of phones from well known providers from a few countries.

Basically no one wanted to pay for one Business Analyst to read documentation and make phone calls to providers. For a program that has years and millions in it.

Or worse, cause it is out of scope

Or the worst, so they could sell the "buy from the provider" bullshit

[–] conciselyverbose@sh.itjust.works 0 points 2 weeks ago (2 children)

Regulatory compliance of hardware is not, and should not be, the responsibility of the service provider. It's the responsibility of the manufacturer to have their hardware certified basically everywhere.

Frankly, the rules shouldn't even allow providers to make that determination. They should either be certified to meet the requirements by an independent agency, or have providers be prohibited from allowing them.

[–] Zanz@lemmy.world 2 points 2 weeks ago

They're actively blocking North American and international iPhones from connecting to their Network. Apple has updates for each region that automatically download when you get there, but they're claiming it's a trade secret so only the phones they sell can get that update that's made by Apple for them. It isn't even a firmware update it's a little app that downloads in the background. Google does the same thing with Android, the pixel line, and anything running the stock with Google services or pixel experience.

[–] dugmeup@lemmy.world 1 points 2 weeks ago (1 children)

Read the article. Optus is not bothering checking. Just closing stuff off.

[–] conciselyverbose@sh.itjust.works 0 points 2 weeks ago (1 children)

I did read the article. Checking is not and should not be their responsibility.

The only legitimate way to check is to do actual, intensive, independent testing of every device in question, specific to your country's regulations. Spec sheets are not a valid approach to verifying that a device will work.

[–] dugmeup@lemmy.world 0 points 2 weeks ago (1 children)

How do you think spec sheets work? Engineers rely on data a d there are industry standards. That is the whole point of documentation. Even little motors and resistors have documentation that is relied on. You really think this is not documented accurately?

You really think that Optus is intensely checking and verify every device they sell? They rely on the documentation! They are a retailer of phones.

The way that Aussies think is always interesting. I find a lot of people bend over backwards to justify the reasons for companies. Instead of standing up for customers these arguments seem to look like a shining example of "out of scope" decisions. I have seen in too many corporate meetings and decision makers.

[–] conciselyverbose@sh.itjust.works 1 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

Everywhere else on the planet, in order for a device to be cleared for sale, that specific model undergoes heavy testing for regulatory compliance by a government agency.

"The specs said it was fine" is literally never going to be a valid legal defense, and making that argument will get you laughed out of court. Either it's actually certified to be used as you're allowing it to be used, or you get the hammer dropped on you, as you should.

[–] dugmeup@lemmy.world 1 points 2 weeks ago

That is simply not true. What you get is standards. Standards bodies exist. In this most recent debacle all that is needed is compatible bands and VoLTE to make it compatible.

If these two exist, then it works.

Don't listen to me, here is a reference. https://www.whistleout.com.au/MobilePhones/Guides/Will-my-phone-work-in-Australia-carrier-network-frequencies

[–] Zanz@lemmy.world 6 points 2 weeks ago

They also refused to use the standard voice over LTE and refuse to let any thing that they didn't sell try to connect to their voice over LTE even if it's compatible. Leaving restricted Apple from enabling voice over LTE for iPhones not from Australia even though it's just a software update that you need that doesn't run on the firmware level.

[–] todd_bonzalez@lemm.ee 4 points 2 weeks ago

But this is Lemmy. If there's a choice between honesty and blaming capitalism, Lemmy users will always blame capitalism.

[–] postmateDumbass@lemmy.world -2 points 2 weeks ago (2 children)

If only those affected could call for an appointment to swap to those low or no cost phones.

[–] conciselyverbose@sh.itjust.works 3 points 2 weeks ago (1 children)

The carrier doesn't decide that.

I literally quoted the part that required carriers to block ineligible phones.

[–] postmateDumbass@lemmy.world 0 points 2 weeks ago

Im sorry you were unable to percieve the sarcasm ridiculing the legislation for its shortsightedness.

[–] desktop_user@lemmy.blahaj.zone 1 points 2 weeks ago

that shouldn't matter, what about those that are using phones as remote servers and the ability to call is irrelevant? What about the phones that are glorified ipods? What of the ring doorbell phones?

not all phones need to call.