even when: @jerry and @shellSharks are working on the servers. and I have nothing but praise for them.
I also think there should be some (small) group of people able to help & assist with the task of maintenance and support of the backend.
(and i don't mean getting root access to anyone's hardware, especially not without vetting)
and I would also think it would be a good idea to have some (open) scenario / manual / strategies for different standard actions, preferably with a script to also fix the issue.
(just some ideas running through my brain)