this post was submitted on 05 Dec 2023
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"For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option"

It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.

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[–] ArtificialLink@yall.theatl.social 230 points 1 year ago (2 children)

This is the way it should be everywhere. I'm sorry but tipping before the order is even delivered creates a fucked up incentive with the drivers and the people getting food. Especially when apps like DoorDash make it very apparent. Who tipped well before they even pick up food. The tip should always be rendered after service.

[–] aberrate_junior_beatnik@lemmy.world 193 points 1 year ago (14 children)

The tip should be rendered never, people should be paid a living wage.

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[–] 0110010001100010@lemmy.world 61 points 1 year ago (4 children)

This has always annoyed me about food delivery services. Tips are supposed to be reflective of the service delivered. How can I know if that service is going to be good before a driver is even assigned to my order? Prompt after the delivery to add a tip.

Secondary note, if a company cannot pay their employees a living wage without tips than said company shouldn't exist. Nobody should have to rely on tips to...you know...exist.

[–] June@lemm.ee 12 points 1 year ago

So, I deliver for DoorDash from time to time, and it’s made me change how I view tipping in these apps.

I’m not tipping for quality of service (it’s hard to be ‘good’ vs ‘great’ on pick up, drive, drop off as a service, and if the driver manages to do that badly, DoorDash will make it right for you and ding the driver). Instead I’m tipping based on quantity of work, e.g., the distance I’m asking the driver to cover or the size/weight of the order if it’s something like groceries. While this is something that DoorDash should be doing, it’s not and is left to the customer to close the gap voluntarily.

DoorDash likes to act like they’re just connecting customers to people that want to make a delivery, but they’ve set up the system to feel like DoorDash is the service provider rather than the drivers. In reality, drivers should be setting their fees as independent contractors and DoorDash should only be providing the interface.

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[–] FartsWithAnAccent@lemmy.world 114 points 1 year ago (5 children)

It should be: Let's pay people proper wages instead of tipping.

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[–] NMS@startrek.website 75 points 1 year ago* (last edited 1 year ago) (2 children)

I'd be more satisfied if they just stopped calling them tips. They aren't a tip. Door Dash gives drivers about a $2.50 incentive to even bother looking at the orders that pop up, but it's up to them to decide whether to take the orders. So you're quietly negotiating with a complete stranger to go pick up some taco bell and bring it to your house at 3 a.m. it's a bid. Not a tip.

Calling it a tip is disingenuous and why a hell of a lot of people never "tip" at all.

Edit to add: The real abuse of their workers is that they talk out both sides of their mouth about how independent drivers are, but then they weight the system to punish drivers who don't take bad jobs. If that mess ended the service would improve for everyone on both sides of the order.

[–] June@lemm.ee 15 points 1 year ago (1 children)

They’ve recently lowered the base pay to $2. I’ve had ‘offers’ pop up for $2 on a 10 mile delivery. If I were to accept that I’d be losing money on the delivery.

[–] Rivalarrival@lemmy.today 17 points 1 year ago (12 children)

You say "losing money", but I want to quantify that for those reading along:

IRS allows us to claim $0.655 per mile in expenses. DoorDash's $2 base fee covers only the expenses on a 3 mile trip.

A 10 mile trip costs $6.55. DD pays $2.

But that's not the end of it. That 10-mile trip took me at least 4 miles outside of my zone. I need to get back to it before I can reasonably expect to receive offers again. I need about $9.17 before I earn one red cent. All that driving and waiting for your food took me about an hour. Just to make minimum wage, I need to gross $16.42. DD pays $2. I need about a $15 tip from you to make minimum wage.

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[–] Dark_Arc@social.packetloss.gg 10 points 1 year ago (1 children)

I would actually be interested in using an app like this where it's truly a bid... Sounds interesting.

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[–] Surp@lemmy.world 75 points 1 year ago (38 children)

I'm 100% for not tipping in USA. But the bastards that own the restaurants and company's won't pay these people what they deserve. Time for nationwide strike in the restaurant/food delivery industry imo.

[–] Rediphile@lemmy.ca 24 points 1 year ago (1 children)

The reason they won't pay is specifically because people tip.

[–] C126@sh.itjust.works 7 points 1 year ago (1 children)

Well, and people are willing to roll the dice and accept work where tipping is an essential part of their income.

[–] supamanc@lemm.ee 6 points 1 year ago (2 children)

Forced to. People are forced into these jobs...

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[–] Tedesche@lemmy.world 9 points 1 year ago (3 children)

Time for nationwide strike in the restaurant/food delivery industry imo.

That will never happen, because the truth is that these folks do make more from tips than they would from any sort of overall wage increase. Unfortunately, but not surprisingly, tip-receiving workers tend to favor the tipping system in my experience.

[–] phoenixz@lemmy.ca 16 points 1 year ago (3 children)

Then fuck tipping because it's a non legal added tax on my food. How about that?

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[–] alienanimals@lemmy.world 72 points 1 year ago

Tips are an excuse for employers not to pay their employees a livable wage. If you rely on tips to get by, your employer doesn't deserve to be in business.

[–] phoneymouse@lemmy.world 39 points 1 year ago (1 children)

I hate all these gig apps. Use them as little as possible.

[–] ExLisper@linux.community 9 points 1 year ago (1 children)

Which is never. They don't provide anything you can't get with a tiny bit of effort.

[–] effward@lemmy.world 46 points 1 year ago (9 children)

If you're drunk or stoned, it's much better to order some delivery than to drive anywhere.

Obviously you could plan ahead to avoid this, but I would rather have gig apps than impaired drivers on the road.

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[–] lemmiter@lemm.ee 27 points 1 year ago

How is it not a thing everywhere? Great new feature. Very innovative. Now introduce it everywhere.

[–] theKalash@feddit.ch 26 points 1 year ago

Well, that's a positive development, though probably for the wrong reasons.

[–] pm_me_your_quackers@lemmy.world 23 points 1 year ago (1 children)

I'm about it. They pay more wages and people should be tipping cash anyway. You don't know if doordash properly pays out tips

[–] aberrate_junior_beatnik@lemmy.world 23 points 1 year ago (1 children)
[–] xkforce@lemmy.world 22 points 1 year ago

So they didn't and now pinky swear that they do now.

[–] HawlSera@lemm.ee 22 points 1 year ago (4 children)

Tipping should be optional, a bonus for a good job. Not a subsidy for billionaires who can afford to pay their damn workers triple what they're making.

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[–] tsonfeir@lemm.ee 20 points 1 year ago

Pay your people so I don’t have to pay them.

[–] LazaroFilm@lemmy.world 18 points 1 year ago

How is that a protest? That’s actually a good thing.

[–] fne8w2ah@lemmy.world 16 points 1 year ago

Fuck tipping but this is just DoorDash being petty.

[–] GiddyGap@lemm.ee 12 points 1 year ago

Just pay people a living wage. You know, like in other developed countries.

[–] Jah348@lemm.ee 12 points 1 year ago (1 children)

Ah man this company is being a real cunt and for that reason we should reduce wages.

... What? What is the goal?

[–] xkforce@lemmy.world 9 points 1 year ago (1 children)

Shifting all of the cost of their employees on to you like any buisiness that can get away with it.

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[–] TexMexBazooka@lemm.ee 11 points 1 year ago

I mean fuck tipping though tbh

[–] MrJameGumb@lemmy.world 7 points 1 year ago* (last edited 1 year ago) (2 children)

Well, it's a pretty ingenious way to get all the DoorDash drivers in Ny to quit I guess.

Was that their goal?

[–] xantoxis@lemmy.world 13 points 1 year ago (2 children)

I don't get how this even benefits doordash. It wasn't costing doordash anything to route the customer's tip to the driver, was it? That money came directly from the customer, it didn't come out of the fees doordash collects. So whether or not the customer tips is immaterial to DD's bottom line, and this only hurts the drivers.

Why are they punishing the drivers for something the state did? Honestly vile.

[–] PP_BOY_@lemmy.world 15 points 1 year ago* (last edited 1 year ago) (1 children)

Companies like Uber, Doordash, etc. think they're more important than they actually are. They want their drivers to quit in a "Oh yeah, well if we have to pay our drivers a minimum wage now then we don't want to do business here," sense. As if delivery services actually help local economies and don't strangle small businesses and exploit vulnerable job-seeking people. Good riddance, I'd love to see more cities run these companies into the ground.

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[–] angleangel@lemmy.dbzer0.com 8 points 1 year ago (1 children)

Unless they weren’t averaging $17.96/hr before this happened, in which case they might stick around

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[–] interceder270@lemmy.world 7 points 1 year ago (1 children)

It's crazy how they can't just be normal about it. Have tipping at the checkout screen, but don't have an option pre-selected/remember what the user chooses.

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