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So, I deliver for DoorDash from time to time, and it’s made me change how I view tipping in these apps.
I’m not tipping for quality of service (it’s hard to be ‘good’ vs ‘great’ on pick up, drive, drop off as a service, and if the driver manages to do that badly, DoorDash will make it right for you and ding the driver). Instead I’m tipping based on quantity of work, e.g., the distance I’m asking the driver to cover or the size/weight of the order if it’s something like groceries. While this is something that DoorDash should be doing, it’s not and is left to the customer to close the gap voluntarily.
DoorDash likes to act like they’re just connecting customers to people that want to make a delivery, but they’ve set up the system to feel like DoorDash is the service provider rather than the drivers. In reality, drivers should be setting their fees as independent contractors and DoorDash should only be providing the interface.