this post was submitted on 22 Mar 2025
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Fedibridge

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A community to organize and discuss the growth of the fediverse as a whole

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List of support/meta communities for each instance (sh.itjust.works)
submitted 1 week ago* (last edited 2 days ago) by threelonmusketeers@sh.itjust.works to c/fedibridge@lemmy.dbzer0.com
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Most instances have a support community for discussing technical issues with that particular server.

As each instance names these slightly differently, I thought I'd create a thread to collect as many as possible.

Lemmy:

Mbin:

PieFed:

Please comment below with equivalent communities and I'll add them to the list.

I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.

On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?

I've come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

If you are an instance admin and are comfortable sharing your Reddit username, please do so below.

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[–] threelonmusketeers@sh.itjust.works 1 points 6 days ago (1 children)

@snowe@programming.dev, @Ategon@programming.dev, @UlrikHD@programming.dev, @recursive_recursion@programming.dev

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

[–] lvxferre@mander.xyz 6 points 1 week ago* (last edited 1 week ago) (1 children)
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[–] db0@lemmy.dbzer0.com 5 points 1 week ago (1 children)

Dbzer0 on reddit

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[–] DonAntonioMagino@feddit.nl 5 points 1 week ago (1 children)

!feddit_nl@feddit.nl is used more than !meta@feddit.nl.

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[–] Alphane_Moon@lemmy.world 4 points 1 week ago* (last edited 1 week ago) (1 children)

This honestly show be integrated as part of all UIs. A button to send you to a help forum, preferably one that does not require the user to understand what federation is.

The people who are going to see this list know what they are doing and can navigate the Threadiverse.

[–] Blaze@lemmy.dbzer0.com 3 points 1 week ago (2 children)

Most of the instances have their support community in their sidebars

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[–] threelonmusketeers@sh.itjust.works 4 points 1 week ago (2 children)

@TheDude@sh.itjust.works, @imaqtpie@sh.itjust.works, @kersploosh@sh.itjust.works, @InEnduringGrowStrong@sh.itjust.works

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, could we consider adding a direct link to !main@sh.itjust.works in our sidebar? (In addition to the links to the "Getting Started" guide and Lemmy Support)

[–] kersploosh@sh.itjust.works 4 points 4 days ago (2 children)

That's a good idea. I added !main@sh.itjust.works to the instance sidebar. I also added a clearer link to our instance's Matrix chat.

[–] InEnduringGrowStrong@sh.itjust.works 3 points 5 days ago (2 children)

I don't have a working reddit account anymore, but if you find someone that needs help with setting up an account, either direct them to the matrix room or maybe be kind of an ambassador for them in the matrix room?
I realize matrix isn't the easiest or most convenient and we'll discuss alternatives.

[–] Blaze@lemmy.dbzer0.com 4 points 5 days ago (1 children)

Yes, asking people to register on Matrix so that they can register on Lemmy will probably have high drop out rates

[–] InEnduringGrowStrong@sh.itjust.works 4 points 5 days ago

Yea I know, if they're having trouble signing up on lemmy, shoving them into matrix isn't gonna work.

[–] threelonmusketeers@sh.itjust.works 3 points 5 days ago (1 children)

Yeah, I think the fraction of Redditors (even among those who are interested in Lemmy) who already use Matrix is pretty small. Asking them to sign up for yet another service to debug Lemmy issues will turn people away.

Fortunately, kersploosh has volunteered to be an ambassador for sh.itjust.works on Reddit.

[–] InEnduringGrowStrong@sh.itjust.works 3 points 5 days ago (1 children)

Yea, it'd also make sense to have an easier channel of communication regardless of reddit.

[–] threelonmusketeers@sh.itjust.works 3 points 5 days ago

Do you have a support email address shared between the admins? Lemmy.ca have one, and include it in the sidebar of their instance.

[–] Pamasich@kbin.earth 3 points 1 week ago (5 children)

kbin.earth has !kbinEarth@kbin.earth

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[–] Blaze@lemmy.dbzer0.com 3 points 1 week ago
[–] threelonmusketeers@sh.itjust.works 3 points 1 week ago

@sunaurus@lemm.ee, @beneeney@lemm.ee, @EllaSpiggins@lemm.ee, @JuiceMachine@lemm.ee

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, would you consider adding a direct link to !support@lemm.ee in the instance sidebar? (In addition to the excellent FAQ guide)

[–] threelonmusketeers@sh.itjust.works 3 points 1 week ago (4 children)

@ruud@lemmy.world, @MrKaplan@lemmy.world, @jelloeater85@lemmy.world, @lwadmin@lemmy.world, @Serinus@lemmy.world, @kersploosh@lemmy.world

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

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[–] cabbage@piefed.social 3 points 1 week ago* (last edited 1 week ago) (3 children)

PieFed:

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[–] Fitik@fedia.io 3 points 1 week ago (1 children)

Altho I didn't see anyone complain about Mbin having troubles with registration, my instance's meta community is !fedia@fedia.io . It's the biggest Mbin instance

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