Canada

When I was a young man, I worked in the call center of a telecommunications giant. We provided customer support for television, including some technical assistance like helping an elder find the source button on their remote. We had strict QoS rules, and my supervisor told us that this was mandated by the CRTC. We answered most phone calls within 30s, and a hold time over 2m was an emergency. We had screens all over the office where we could watch our queue and, although it was extremely rarely used, a system of overflow call centres to switch on to in the case of a truly wicked rush.

That all went out the window. Now, the job consists of trying to end the call as soon as possible because the new metric is not how long your customer waited to speak to you, but how much of the company's money they burned wasting its time with their question.

Fuck Telus. Hopefully they're going bankrupt, though the universe is too cruel to let that happen.

They're cutting a ton of good union jobs and offshoring as much as possible while being crazy profitable. This is so fucked up.

The telecom companies have too much power in Canada, first politician to say they are gonna break up the industry gets my vote.

Now I have fucking Rogers internet, I DONT WANT FUCKING ROGERS INTERNET.

I used to work for a mobile phone dealership for said company...

I'm sure any Telus robot or shill could find out exactly who I am based on what I'm about to say, but it doesn't really matter anymore.

The business practices they used ( and ~~possibly~~ probably still use) were atrocious. I, like most people in sales... Don't actually give a rat's ass about lost sales or poor earnings. We care about getting the customer the thing they want and/or need. I was continuously blocked from helping my customers because they made it painfully difficult to get resources. Oh... This customer had a weird charge on their bill? That'll take 2.5 hours on the phone to reach someone who can't even help you immediately. Oh... You're a geriatric man who has hearing issues and someone sold you a phone over a landline and now you're in my store confused about where it came from. Sorry, that's not something I can deal with, but you can call in and I can help you navigate the bullshit that Telus with immediately try to sling at you.

Even the plans didn't make any sense. Plans with calls were priced lower than plans with only texting... Texting itself ( as far as my research took me) actually used less of the network resources than a phone call. The ONLY reason I can see why this was the case is because " the market would bear" and it was something everyone wanted. Similarly, data plans seem to be the same. I don't even think that modern phones distinguish between communication traffic and data traffic anymore.

Either way. I've all but given up on mobile providers giving reasonable service... Turns out... Publicly traded companies will only do things if there's a monetary consequence for not doing it. I feel like we need to give the CRTC some bigger teeth

Fuck Telus. I switched to Shaw as one does when their promo is up and those shitstains have called me a few times a week since I switched to try and offer me deals to come back. Every time I say no, please remove me from your list and every fucking time they call back.

I usually switch between to get the cheapest deals without any hassle but if they keep this shit up I might put some effort into staying with Shaw if they’ll be reasonable on the price.

This is the best summary I could come up with:

Telecommunications giant Telus says it plans to trim 6,000 jobs, citing its need to free up cash flow and remain competitive.

The cuts were made with "a very heavy heart" and prompted by the "evolving regulatory, competitive and macroeconomic environment," said Darren Entwistle, the company's president and chief executive.

"Against the backdrop of rapid transformation in our industry and the ways in which our customers want to engage with us, today we are announcing a significant investment in an extensive efficiency and effectiveness initiative across Telus," he said in a news release.

The restructuring comes amid what the company calls "resilient" second-quarter results, with mobile network revenue increasing by nearly six per cent in the three months that ended in June compared to the same period last year.

Yet Entwistle positioned the company's strategy of building out broadband networks, digitizing operations and streamlining costs as "winning."

This cut comes as telecommunications businesses are striving to streamline their operations as they grapple with regulatory action amid soaring interest rates and stubbornly high inflation.

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