Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try !politicaldiscussion
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com.
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
view the rest of the comments
No ticket, no support.
Even if it is for batteries for your wireless keyboard and mouse. Ticket please.
I love telling whiny users who claim they've always had "this" problem that I cannot fix what I do not know is broken. If there's no ticket, then nothing is broken, so quit your whining.
Don't you just love when a user submits a ticket that's "super urgent, this is preventing me from doing my job!" and when you ask how long it's been happening: "Oh, about a month"
My personal favorite is the people that say it is a hair on fire emergency but then you can never get a hold of them to fix the problem.
Submits ticket at 4:50p that it’s an emergency. Ping them at 4:55p for clarification but they’re gone, get pinged at 8:02a with “why isn’t this fixed?”
That’s because nobody helped when their hair was on fire, and now they’re dead.
It wasn’t critical till now and they were hoping it’d fix itself before then. “But sir, these aren’t rechargeable batteries, nor do we have one of our interns go around and check all the batteries every day”
"I have to track the batteries as well as the time spent, and a ticket is the way to do that."
Stupid KPI and accounts not knowing that consumables are not just food.
Same for software development. Create a ticket or piss off, I will not do undocumented/uncredited work.
Bah, undocumented is my modus operandi. Uncredited is unforgivable. Ill absolutely throw together a ticket and add it to the sprint after I've fixed an interesting problem that kept me from working on the boring ticket that's been in my backlog for three sprints. ^_^