A Boring Dystopia

No, it isn't. It's saying, look, we had nothing to do with this because it was outside of our reasonable control, and even if we were somehow in control of this independent entity, this is the wrong venue because they agreed to this arbitration clause.

Moreover, per another article on NPR, "Disney says Piccolo agreed to similar language again when purchasing park tickets online in September 2023. Whether he actually read the fine print at any point, it adds, is "immaterial."" In other words, he agreed to arbitration when he bought the ticket to Disney World, and it was while at the park, at an independent restaurant, that Ms. Tangsuan had a fatal allergic reaction.

Is that arbitration agreement reasonable? Personally, I lean towards no, but that's mostly because arbitration is almost always in favor of the corporation. If it was truly a neutral process? Then yeah, I'd mostly support it, because it's pretty easy for a defendant like Disney to bury any single plaintiff. (OTOH, it makes class action suits much harder.) Is it even valid, since it's the estate that's suing Disney, rather than her husband, and the estate didn't exist when the tickets were bought and so couldn't have agreed to the terms? Hard to say.