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I'm unfortunately dependent upon said company, as a "partner", which just means a hack indie developer who herds customers to the slaughter for the corp.
The last round of layoffs was a brutal experience for the "Plus" customers. They lost crucial advisers and support, and now the guidance available is a bored and untrained chat support thrall on the other side of the world, or a stochastic parrot.
You can smell the enshittification from here. The vendor lock-in is so intense it seemed inevitable.
You're absolutely right on all counts. And that's why I quit (without waiting around to be laid off which frankly the severance package would've been nice). I got hired into the first (private) company I applied to, I'm thriving, and I don't miss that stink of wall street/silicon valley money at all.