this post was submitted on 18 Aug 2023
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As far as Brother, that appears to be an optional service. Our business has a contracted printer rental and service because the damn things are so expensive to keep running. Our old office printer used to break down all the time under light usage. We had the maintenance tech out at least 1-2 times a month.
It's an optional service for now (hopefully forever), but I can see them go the required route, as so many others have gone, and I wouldn't even be surprised