this post was submitted on 21 Feb 2024
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I got fucked by them over a decade ago. Naively bought an Alienware for college. Burned out two motherboards on it while it was under warranty which they replaced. Naturally it burned out a third one outside of my warranty window which they refused to help with unless I paid them half the value of the laptop. Told them no thanks, instead I’ll tell everyone I know that their hardware is garbage.
I've run into so many people who have had Dell laptops totally crap out / burn out on them. I saw several myself years ago through an old job. Mostly bad LCD displays right out of the box, but also an assortment of other problems. I vowed never to get a Dell computer of any kind after that.
Now in my current job we are forced to use refurbished Dell laptops. And guess what? All of them are total pieces of garbage. I've had two of them now. The first one became inoperable so they had to get me a new one. And now I find that the audio and USB ports are faulty on the new one.
I'm not surprised Dell is screwing over their lower-level employees, considering they consistently fuck over their customers. Fuck Dell.
Just sharing my experience here as well. I bought a Dell gaming monitor - it was a TN panel with gsync and 144hz it was quite expensive at the time.
Anyway, that piece of shit was replaced 5x under warranty. Faulty panel, backlight dying, lots of issues with input ports, broke firmware, etc. their warranty and service was top notch, but that was a lot to go through with a $500 piece of equipment. I bought an LG after that one died and have had 0 issues.
I managed to get one of the "desktop replacement" laptops before they got sold to Dell, and that fucker was a solid brick shithouse, lasted like 7 years before functional issues. Heat was definitely a problem, couldn't rest my left hand on the keyboard (above the GPU) after a couple hours and could probably sit outside in a blizzard without pants comfortably. Miss that bad boy... Shame Dell ruined them.
My old dell server hardware is surprisingly crap as well
I've gone through 4 PSUs in the last 5 years
Surprisingly? Not sure.
IMO it's a bit surprising
I'd expect a company to at least sell decent hardware to their enterprise customers but I guess not in this case
If it breaks, you can just sell them more 🤷♂️
In EU at least there's a new law-mandated warranty period for the replaced part but I of course can't say if this holds true where you live.