The delivery driver was working at that time, why wasn't the receptionist!?
edit: Thanks to everyone who's pointed out that this is a scam - and who gave advice/or worried about me. I was half asleep this morning, it didn't click (though I did notice that the url wasn't evri - I'm too used to vendors passing me over to third party websites). It doesn't help that the evri helpline is robots only. No bank details lost though.
Some courier companies do much cheaper shipping but charge redelivery fees because they dont want to have to pay the post office to be a collection point or maintain brick and mortar premesis.
Its fine when you're expecting it and deliveries happen during business hours but its a rude shock when you buy something and the seller doesnt warn you.
Edit: https://www.tnt.com/express/en_au/site/how-to/understand-surcharges/domestic-shipment-fees.html#
Check about 2/3 of the way down. TNT charge redelivery fees because TNT dont take parcels to the post office when you arent home, thats also the reason they charge a residential surcharge.
Ive been doing post and parcel logistics for 13 years now.
Nobody gives a shit what excuses they give; it's outrageous regardless.
You're hoping we'll think you're authoritative, but you're really just confessing that you've lost objectivity.
The delivery attempt at 2am and still asking for a redelivery fee is the outrageous part.
I'm pointing out that there are a lot of courier companies, VERY REPUTABLE ones that dont want private business, they want business to business customers. Less overheads, smaller depots, less hassles with delivery and quite often these companies do charge redelivery fees if delivery is unsuccessful. In this case yes Id be making a phonecall and calling bullshit on a 2am attempt and tell them I wont be paying they can reattempt during business hours. But the practice is completely normal.
Ive lost objectivity because I have industry experience?
Sure thing mate, have a good one.