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Adobe faces big fines from FTC over difficult subscription cancellation (appleinsider.com)

submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

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[–] hahattpro@lemmy.world 34 points 11 months ago (1 children)

This is a fucking trap. Monthly subcription is a bait to force you into monthly but commit annuall subcription. And you got to pay the fine if you cancel.

So, it is basicly lock in unaware user.

I wonder what if a user use adobe for 13 months and cancel ? Do they have to pay the fine too ? Got to cancel the percision moment to avoid fine ?

[–] lud@lemm.ee -5 points 11 months ago (2 children)

I hate Adobe as much as anyone but they make it pretty damn clear that it's a 12 month commitment and you obviously get a cheaper price for that.

Of course they want to discourage people from committing to 12 months and then cancelling after 6 months. So you have to pay a fine of half of what you committed too.

A normal rental company would be equally pissed if you promised that you were gonna pay them for 12 months and instead cancelled after 6.

If people can't be bothered to read what they are buying or any of the multiple warnings, then imo that's their fault. It's not like they bury this in their TOS or something, it's prominent on and before the checkout page.

[–] Pyr_Pressure@lemmy.ca 3 points 11 months ago (1 children)

If you get a $5/ month discount on a $30lmonth plan and decide to cancel after 6 months, you shouldn't be fined $150 for the remaining 6 months.

You should be fined $30 for the $5/month you saved on the 6 months you already used. They would try and charge you for the rest of the term instead while removing your ability to use the product for that time, making it pointless to cancel.

[–] lud@lemm.ee 2 points 11 months ago* (last edited 11 months ago)

By my calculation it's actually cheaper to go with the annual plan (creative cloud all apps) and cancel after 6 months and pay the fine than it is to just go with the monthly plan. (The discount is 30 USD per month)

So I consider that to be reasonable.

[–] linearchaos@lemmy.world 2 points 11 months ago (1 children)

They're in thouble because they made it too complicated.

If they said no refunds, or made every option 50% refund, the FTC wouldn't be up in their grill.

[–] lud@lemm.ee 1 points 11 months ago* (last edited 11 months ago)

It seems that they don't mind the fee it's the cancellation process that they take issue with. It has been a while since I last used Adobe products but I can't recall that it was so bad. But maybe it's still not legal.

They are probably entirely within their rights to offer no refunds but I suspect that would anger people even more.

50% refunds on the normal monthly wouldn't make sense, because the plan doesn't cancel until the end of the month anyways. So they would offer 50% refunds for essentially nothing.