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Adobe faces big fines from FTC over difficult subscription cancellation (appleinsider.com)

submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

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[–] linearchaos@lemmy.world 2 points 11 months ago (1 children)

They're in thouble because they made it too complicated.

If they said no refunds, or made every option 50% refund, the FTC wouldn't be up in their grill.

[–] lud@lemm.ee 1 points 11 months ago* (last edited 11 months ago)

It seems that they don't mind the fee it's the cancellation process that they take issue with. It has been a while since I last used Adobe products but I can't recall that it was so bad. But maybe it's still not legal.

They are probably entirely within their rights to offer no refunds but I suspect that would anger people even more.

50% refunds on the normal monthly wouldn't make sense, because the plan doesn't cancel until the end of the month anyways. So they would offer 50% refunds for essentially nothing.