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Bay Area innovator stops shoplifting, gives shoppers power to open padlocked shelves
(www.nbcbayarea.com)
This is a most excellent place for technology news and articles.
Average retail shrink is less than 2% of sales, and theft is only 65% of that 2% so it's still a viable trade off. (https://www.latimes.com/business/story/2023-09-26/retail-theft-2022-112-billion-losses) They're just realizing they can go back to the warehouse and replace the person at the desk with technology.
I love technology too but I'd hate dealing with all that too