Bit of a rant here, but I am currently subscribed to a game development related Patreon because I wanted to follow the development of a project that was interesting to me. The reason I covered the name is that the developer is doing a fantastic job with the project, posting regularly and providing interesting and informative posts, but the main advantage of Patreon is simply that he also provides builds which I was interested in checking out.
Patreon rebilled at the beginning of the month and I thought "Fine I guess, but I don't really want to pay $6 a month to get test builds of this game" and tried to cancel, assuming it would simply not rebill next month, but instead of cancelling rebilling, Patreon says I will immediately lose access to everything I can currently see on Patreon and new posts for this month, even though it billed me for this month literally three days ago.
There is no technical reason they can't just cancel rebilling and allow me to access this subscription until the end of the month, but they are clearly hoping I'll be scared to lose access to what I've paid for and will forget about cancelling later in the month, which would be the better time to do it, since I would benefit from access to more posts and development builds. There are a few other subscriptions I've used in the past that remove access to everything the instant you cancel, but even Amazon lets me continue free trials of Prime until the end of the trial period when I cancel it.
There are presumably no laws against this, or it was mentioned in some legal bullshit I ignored when signing up, but I do think that there should be a law that forces providers of subscription services to allow users to access their subscription for the entire period for which they have paid, regardless of whether they cancel their subscription if no refund is due.
Just want to point out that there's no way for you to know there isn't a technical reason they can't achieve something.
I'm running into a lot of that with Shopify. Lots of dumb things they should support that even app devs can't do.
For example, do you want to buy a membership but have a b2b account type? Nope. You as the customer don't even know if you have that.
Another example - do you want to sell someone a membership over the phone? Nope. Must do it on the website only. Seems like something that wouldn't be true, but it is. Tech isn't perfect and can be very expensive to customize.
That said, sounds like you'll be ok based on the comments here ๐
You are correct. It would explain the issue and I too know for a fact that this is a problem of the internet these days.
It sounds counterintuitive, but website and shop sites also run on what are basically oligopolies or monopolies on the software side. Rarely someone builds a site from the ground up for all the reasons. At the same time it is a huge problem the software most sites run on is in the hands of relatively few (and one the rest of the internet has as well). Most people are just not aware of this.
No idea who or why anyone would downvote you.
They downvote because they don't work in this world and don't understand tech stack compatibilities and how these ecosystems like Shopify limit businesses more than anything.
Just for your information: I only dabble in tech as a hobby and am by all accounts an utter noob.
But you can find these things out with a simple search in under a minute. That is the akward reality about you being downvoted. Not that a gazillion downvotes would matter on lemmy ever anyway.