Technology

59288 readers

4330 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI (thedeepdive.ca)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

15 comments fedilink hide all child comments

Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

you are viewing a single comment's thread
view the rest of the comments

[–] phx@lemmy.ca 1 points 1 year ago (1 children)

I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns

[–] stackcheese@lemmy.world 1 points 1 year ago* (last edited 1 year ago) (1 children)

"basic scripted jobs" can replace CEO/C exec/HR too this has nothing to do with it now.

[–] phx@lemmy.ca 1 points 1 year ago

No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

Tier-1 helpdesk though - for example for some ISP's - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren't supposed to deviate from such.

Think "Have you restarted your modem? What lights are showing? etc"