this post was submitted on 16 Jun 2025
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Privacy

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Is UX/UI and marketing really the reason XMPP lags behind Signal/Matrix/Telegram? (discuss.privacyguides.net)
submitted 5 days ago* (last edited 2 days ago) by underline960@sh.itjust.works to c/privacy@lemmy.dbzer0.com
45 comments fedilink hide all child comments
 

Edit: Matrix isn't going freemium, it's introducing premium accounts to fund the matrix.org homeserver. Thank you for the corrections in the comments.

~~Matrix is going freemium~~ Matrix is introducing premium accounts and WhatsApp is adding ads, which is sparking the annual "time to leave [app]" threads.

Users don't care that much about privacy, but they do care about enshittification, so XMPP not being built for it shouldn't be a problem.

Meanwhile, I've heard for years that XMPP has solved a lot of the problems that lead more popular apps to fail.

Is it really just a marketing/UX/UI problem?

If XMPP had a killer app with all the features that Signal/Whatsapp/Telegram has, would it have as many users?

If not, why does it keep getting out-adopted by new apps and protocols?

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[–] LWD@lemm.ee 4 points 5 days ago (1 children)

I would be surprised if most people had desktop email clients. And of those who do, I imagine most of them didn't even see "SMTP" on the setup screen, or have since forgotten.

Likewise, most people have no idea what the difference is between SMS and MMS, or even why phones will send one type vs the other. Mostly people just complained "my picture won't send" even during the height of the protocols.

[–] Ulrich@feddit.org 1 points 5 days ago (1 children)

I don't know how to be more clear about this: all I said was that they know how to use them.

[–] MotoAsh@lemmy.world 1 points 4 days ago* (last edited 4 days ago) (1 children)

They know how to use them ... because they are used by apps that come pre-installed on every device anyone uses.

There is a HUGE difference between circumstantial usage and actual, intended usage.

There is a reason Microsoft got sued to hell for including IE in Windows. Apparently along with Congress and every other law maker, you also do not understand why MS had to offer alternatives to IE, etc.

You may as well be saying, "everyone knows how to use TCP!"

[–] Ulrich@feddit.org 0 points 4 days ago (1 children)

They know how to use them ... because they are used by apps that come pre-installed on every device anyone uses.

No, they know how to use them because it is basically required just to exist in the modern world.

[–] MotoAsh@lemmy.world 0 points 4 days ago (1 children)

Using an app that happens to use a protocol is a FAR CRY from undersranding the protocol or what a protocol even is.

[–] Ulrich@feddit.org 0 points 4 days ago* (last edited 4 days ago) (1 children)

My dude do you have amnesia or are you just a troll? I never said anything about understanding the intracacies of the protocol.

[–] MotoAsh@lemmy.world 1 points 4 days ago

How do you propose someone "knows how to use it" without an app that's doing 100% of the actual interaction with the protocol? You are a buffoon if you seriously think USING AN APP is equivalent to "knows how to use [the protocol]".