this post was submitted on 01 Apr 2025
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soo I buy some specific parts from an Australian vendor. Yay local.
After 10 days of order confirmation and hearing nothing, I drop them a quick courteous "Heya this was paid in full on XX but I haven't heard anything back, just wanting to check up on the order progress"
what I get back is a literal three page whinge about how they're a small aussie business and working here and there and oh yeah the item had to be backordered that's on them for not telling me it was in stock but they can't run live inventory 24/7 they're not amazon, they're a small mum and dad aussie business and on and on and I shit you not I can paste the whole fuckin' thing if you want it's like they decided my email was their personal blog.
And I really really just wanna reply with jesus fucking christ dude but that's not productive. Is there a polite way to say "All you had to say was it was on back order, and to be honest this whole screed has put me right the fuck off you as a business mate fuckin' hell"? Do I *want *there to be a polite way of saying it. Should I just grab the goods and bail?
"Thank you for providing and update on the status of my order, and context surrounding the delay.
I appreciate that you are a small business, I bought this item from you not just for my own needs but to support small businesses. However, I do not appreciate having paid in full for an item, receiving no update on the status of said item, and when inquiring about such, receiving a passive aggressive three-page trauma dump of the struggles of running a small business.
I understand you are not Amazon, however if you wish to keep providing the services you do, and gaining and retaining customers, I reccomend proof-reading your responses prior to sending them.
Your response to my reasonable question regarding the status of my order, after almost 2 weeks since I paid, is unwarranted and does not speak well for your customer service skills."
Then either end with a request for refund/cancel the order, or wait for the order.
I'd say almost exactly that. Except with the swearing. Or go with "I wasnt having a go, I was requesting an update which you failed to provide but your response says a lot about you as a business. Keep that in mind next time someone requests an update you haven't provided. I do you the courtesy of sending this privately rather than a google review. Any response other than "thank you" and I'm happy to change that". Drop that last sentence if you wanna be more passive.
This is probably the best wording to use imo, nice balance of "friendly local" but also "don't mess with me" and "wtf dude chill".
“Thank you for the reply. I request a refund within five working days.”
That is all. If they don’t do it then you post the three pages on google review. No need to warn them about it.
haha just PMd you it as requested