this post was submitted on 27 Mar 2025
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On a positive note, that kind of claim has been struck down in Canada before.
https://www.forbes.com/sites/marisagarcia/2024/02/19/what-air-canada-lost-in-remarkable-lying-ai-chatbot-case/
Wow, the entire thing was over such a petty amount. The plaintiff was only awarded $812.02, and that was for both damages and court fees. So presumably, the price of the refunded tickets would've been even less than that. Instead of just paying that (relative) pocket change, Air Canada chose to go to court, where they not only lost, but set a precedent that holds businesses responsible for their AI's accuracy in the future.
Such a beautiful story :')