this post was submitted on 12 Sep 2023
16 points (94.4% liked)
Melbourne
1866 readers
50 users here now
This community is a place created for the people of Melbourne and Victoria. We are a positive, welcoming and inclusive community. We might not agree about everything, but we always strive to stay civil and respectful.
The focus of our discussions is based around things that effect Victoria, but we are also free to discuss our local perspective on wider issues. Or head to the regular Daily Random Discussion thread to talk about anything.
Ongoing discussions, FAQs & Resources (still under construction)
Adoption Certificate for Nellie, the Daily Thread numbat (with thanks to @Catfish)
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Talking to the CEO is kinda cool actually.
I'd want to know what their long term plans are for the direction of customer service in the company. What goals and outcomes etc. Do they want customers to have a single point of contact at the company, or is the focus on speed and efficiency, etc. Which competitors do they want to incorporate some of their customer service approaches from? What are the biggest impacts the customer service is having on their company overall?
Man, I wish I had asked you for the "end of interview" questions, I'm always so bad at it!
Right!? Haha
Thank you. Yeah I think the CEO being this hands on is a pretty good sign and you're right, it is pretty cool. You've also given me some food for brainstorming questions for tomorrow!