this post was submitted on 12 Sep 2023
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So I need some advice. I have the second interview for the customer service job I've applied for tomorrow and it's with the team lead (who would be one of my direct report) and the CEO. I'm a tad nervous because I've never been interviewed by a CEO before and find it a bit odd that they would be involved for a customer service role especially wheni won't be reporting directly to the CEO or having anything to do with them? The First interview went really well and I'm very keen to get the job. I guess I'm just not sure what to expect in the second interview.
Talking to the CEO is kinda cool actually.
I'd want to know what their long term plans are for the direction of customer service in the company. What goals and outcomes etc. Do they want customers to have a single point of contact at the company, or is the focus on speed and efficiency, etc. Which competitors do they want to incorporate some of their customer service approaches from? What are the biggest impacts the customer service is having on their company overall?
Man, I wish I had asked you for the "end of interview" questions, I'm always so bad at it!
Right!? Haha
Thank you. Yeah I think the CEO being this hands on is a pretty good sign and you're right, it is pretty cool. You've also given me some food for brainstorming questions for tomorrow!
Is it a small company? CEO could be in a business of 10 people or 1000 people, and if it’s a small business they may want to check you will fit the ‘vibe’ of the company. Treat the interview the same way you did the first, it obviously worked! The first interview is often skills focussed, and the second interview means they think you can do the job but want to look a bit more at work style, soft skills and other fit factors, which may include meet and greet with others in the company that you’ll be working with. After the interview these people will have a chat with each other to see if they think you’ll be a good fit. So I would say be professional and try to share some aspects of your work style that you think are positives, and also take the opportunity to be engaged and ask them questions also. Remember the interview can also help you suss out if the people and organisation are somewhere you would enjoy working.
I think this is the most important thing when it comes to job interviews. Like obviously, they want to see who you are and what you can bring to the table. But it's also a great way to see how you'd like the company. Especially meeting the CEO too. Maybe they're a very personal CEO who liked to get to know all of their employees or something.
Yeah this is what I've been thinking. It's a small company so the CEO is just hands on and wants to make sure the right people join the business. Also shows that they genuinely care and it's not below them to interview a lowly customer service grunt.
Yeah the company is quite small about 35 people and the CEO started the company. So far everyone I've encountered from the organisation as been genuinely lovely and they've said all the right things about how the organisation operates and how psychologically safe the culture of the company is. So it makes sense that the CEO would be very hands on and want to meet everyone who is potentially joining the business. And I think it's a great sign that the CEO is also involved in hiring the people who are lowest on the hierarchy. I guess I was just super anxious like you know I've come this far but no way I will make it past the CEO. So i just needed to be talked down. So thank you for the advice and for calming me down haha.