this post was submitted on 09 Jan 2025
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A while back I would use those local secondhand auctions that mostly dealt in amazon returns. (As opposed to directly buying from amazon.)
I'm surprised how everything would be intact for a lot of items, but most commonly if I got bamboozled, it was something like, everything is fine except for missing a set of screws, or a single crucial knob or something.
People literally will just order the same thing again, pull the part they missed, and instantly return it. Which is especially scummy when it's no longer a secret these returns just get destroyed or incinerated for no reason.
It's just disgusting consumer-brain behavior. (Amazon, of course, being sheer evil, enjoys the market advantage of a "no questions" return policy.)
If it was a very specialty piece beyond a simple hardware store run, a lot of times I've been lucky enough to politely contact the manufacturer of a thing, sometimes I tell them I got it as a gift so they don't ask for a proof of purchase. And they'll just send me the missing bit. Free. Super simple. The most I had to do was take a picture of the model tag.
The fact that this was too much for people to bother with grosses me out.
I really appreciate that ikea instead has no questions asked small hardware replacement. Had a bed in my storage unit for years waiting for summers to kill the old landlord's "pets". Unfortunately in that time some important bolts rusted. Made me not need to throw the whole thing out
Not to say this behavior is okay, but there are some companies that also just exploit the alternative to high heaven, like the post shows. You can pay $20 for a 12 cent replacement part, or order one and return it. Some people will pay for the part, but significantly less will when it costs and arm and a leg for something so cheap.
If Amazon was a legit normal business this wouldn't have worked and everything would have been processed. As you said, sheer evil ~~made~~ makes this.