They denied my refund. ¯\_(ツ)_/¯
this post was submitted on 05 May 2024
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The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it's handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.
They pinged me for owning it more than two weeks, so that's fun.
This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.
I'm aware, I may have just done it a bit early on in this fiasco.
Edit: "We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum)."
65+ hrs in... I wonder what my chances are...
I saw a screenshot of someone getting a refund with 90 something hours. Worth a try and see if they give it to you. Better then being stuck with a purchase you can't/won't use.
First attempt auto-rejected, FWIW.
No harm in trying again.
You might've gotten an automated denial due to exceeding the standard threshold for refund eligibility. Make another request until it gets human intervention.
Second try still got denied.
They did this to me with Destiny 2 as well. Dragons Dogma II got refunded no questions asked though.
Think playtime plays a factor, though for live-service games I honestly feel like it shouldn't.
I'm with you there. If for no other reason than the fact that they're designed to keep you playing. It's kind of like kicking the victim.
Same, tried twice today and I think I’m just being put in the automated pile :/
It should be, "Refunding Helldivers 2 after playing more than 2 hours."
I guess I shouldn't even look at what game this is since it's not going well? Lmao
It's a great game that Sony just casually obliterated. It's really a shame.
The devs had their part in it too.
Did they? If the game is owned and published by Sony what part did Arrowhead play. I'm not saying you're wrong, I genuinely don't know. Like doesn't the publisher(Sony) handle all of this?
Apparently they knew six months before the game released and ignored it.
Yeah I read about that later but, I'm still not clear on a few things. Did Arrowhead literally ignore that part? I assumed that there was a technical issue preventing Arrowhead from adding the PSN requirement from being added that has recently been fixed?
Second, releasing the game in countries that don't have access to PSN, was that done maliciously by Arrowhead as well? I also assumed the publisher would of handled the Steam listing, if not was Arrowhead attempting some sort of protest of their own trying to force Sony hand. Or is Arrowhead just incompetent lol?
Some of the community managers have drank the coolaid, but other than that the devs seem to support the protest
What dev would be stupid enough to make their game more complex with multiple logins…
I’m willing to bet that steam probably has amazing api and docs for account integration and that it’s better than PSN.
Obliterated? It still works lol
Helldivers 2 is pretty fun when it works, but the game is racking up technical debt at an alarming rate. There's been several updates and balance changes focused around fire damage, except the fire damage over time effect only works for the player hosting the game, and that bug has been in place for months. There's still tons of matchmaking bugs and crashes, such that you sometimes spend 15 minutes just trying to actually play the game. Arrowhead is aware of these technical issues, but has mentioned that they cannot fix them because pushing new content is a higher internal priority than maintenace, and their team is too small to effectively do both.
Honestly I wouldn't just avoid it, but I'd avoid any Sony published multiplayer title in general moving forward. It seems a lot of them end up in this situation where the game prioritizes adding more monetized content to the detriment of anything else.
Fyi the engine the game is built in has been abandoned by its devs for years
Who would have thought this game was plagued by bugs ¯\_(ツ)_/¯
Go play Stardew Valley or anything else instead yeah!
NGL I picked up Stardew again with the 1.6 update and I couldn't be happier
I'm going back to Deep Rock Galactic
Are we not into Helldivers 2 any longer?
Sometimes we have to make sacrifices to uphold our principles.
Not getting abused by Sony and it's ilk Is just one of the many principles that we can uphold at minimal risk and for minimal cost.
Oh, found it. Sony decided post-hoc that:
a) You'll need a PSN account to play Helldivers through Steam, even though why would you need a PSN account?
b) If you're in a region where you can't create a PSN account, you just can't purchase Helldivers anymore, or play it if you've already purchased it.
Cool yeah pretty scummy. I thought this meme format was usually used to make fun of people for petty power tripping, but in this case, it seems pretty clear that it's an appropriate form of protest.
Would some sort of class action lawsuit be a feasible response?
That sounds great, I'm just out of the loop. I will consult DuckDuckGo and come back.
Winning against Snoy and the Snoyboys
Can't even try a refund, with my retail key, sadge
Maybe try with whatever website sold it to you. If it was gray shit like Kinuin, AlleyShop, G*A (censorship to not give them SEO), you are outta luck. If it was HumbleBundle, Fanatical, or other legit sites, it might be worth a try.
Time to buy it back I suppose! Snoy backed off.
Great news.
Came to say that. Power to the people!
How? I tried it now two times and didn't get a refund with 50 hours on the clock...
Sony, flexed. Now PSN is not required, they don't refund anymore
Until you decide to play your offline games offline. Then steam doesnt want to let you.
Isn't that an issue with the developers of those games? Steam is ultimately just a game library. If the book you check out of that library is only readable on Kindle that's not on Steam lol
Nope. Purely a steam thing. Either a cloud storage problem or steam overlay availability. Ive got games that just will not run without those things. 8n fact if i try to run any of them without first starting steam, steam will auto load, or stop the game until i do it
This used to be a problem for me but now it's fine. I think it was a bug that Valve couldn't be bothered to fix until the Steam Deck entered development