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Yes because the security of barcodes and screenshotted tickets were such a huge problem before. Paying customers used to constantly miss out on events because someone else had already gotten in with their ticket. /s
this post was submitted on 15 Apr 2024
670 points (98.6% liked)
Mildly Infuriating
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Yes because the security of barcodes and screenshotted tickets were such a huge problem before.
I think what you just described is actually a problem. Friends of my parents were visiting somewhere, bought tickets to a show from a reseller, met up with the seller (normal looking guy, no red flags, gave some plausible story why he was selling) and paid cash for printed out tickets with barcodes. Printouts looked legit, dates on the printouts were correct, etc. Went to the doors, tried to scan their tickets, got told that unfortunately they'd just been scammed. The impression they get from the box office worker is that this sort of bad news is something they've had to deliver frequently. Anecdotal, but I doubt those friends of my parents were the only ones to get scammed in this way. TicketMaster still sucks as an organization but the extra security of rotating barcodes does serve a legitimate security purpose, just like the rotating security codes generated by an authenticator app.
Airlines have recently been having problems with stowaways using screenshots of boarding pass barcodes or QR codes too. Such stowaways should get caught before departure by passenger headcounts or boarding ID checks, but clearly there are gaps or breakdowns in these procedures because some of these stowaways are getting caught at the destination. Others may have successfully flown for free. If it keeps happening I bet we'll see rotating barcodes come to mobile boarding passes too, if that hasn't already happened.
I mean, that's sorta on them for buying from a scalper-at-best
(Still, fuck Ticketmaster)
Oh yes, I don't mean to absolve them of any blame. They treated it as an expensive lesson, which is probably the best way for them to process it.
Also while TicketMaster is going to sell this as being an "enhanced security" thing, it's pretty obvious that increased security is only a side benefit for them. Their angle in this is getting more control over the tickets they sell. As long as there are many people who want to go than can physically fit in a venue, there will be a reselling market for event tickets. TicketMaster wants to take a cut of these downstream transactions.
While the security of rotating barcodes does hinder outright scams, mobile wallets normally allow wallet users to transfer items like tickets to another user if the ticket issuer allows it. TicketMaster does not allow this for their tickets, of course, because it could allow someone to resell tickets while cutting TicketMaster out of the transaction. Currently TM allows transfers using their app, but I'm sure they monitor usage of the feature and clamp down on anyone transferring many tickets. In other words if you try to resell in bulk without using TicketMaster's own platform (where they get to take a cut), they drop the hammer on you.
Is it not where you are? Here it’s very questionable to buy online tickets as the person could sell them multiple times.
If it’s coming from Ticketmaster I get it, but don’t they resell tickets themselves as well?
They do. In fact they've been caught "reselling" tickets at scalper prices without them ever having been sold a first time.
The entire scalping/resale market arguably shouldn't exist, instead tickets should be refundable within reason, at which point the organiser can issue and sell new tickets.
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I, for one, am looking forward to the $.0036 Check in the mail. While some lawyer pockets $97 Billion. Any day now...
I'm sure it'll be a voucher just like the last lawsuit against a ticketing company. I'd like to say it was LiveNation but I honestly can't remember. I remember looking at the concerts I could go to with the voucher and they were all shit.
But that was the point, wasn't it. Give up potential profit that they were in fact never going to get in the first place.
Oh like how in Canada the Lawblaws corporation and other grocers were caught colluding over bread prices for nearly 20 years, and their punishment? Everyone who got into the class action (you had to sign up) ya got a whopping $25 to use at their store...
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Antirust is very different than Class Action (were you'd get a 36cent check). This would be the FTC filing charges, which has much more power.
"give us your personal information so we can sell it quickly before we might lose money"
I was given a free ticket to an event last night. I did it all using their web page. Their page was very slow and when I finally got to the point where it was supposed to show the ticket, it kept blanking the page right when the bar code would load. Luckily the gentleman at the booth could see it was legitimate and that there was a technical issue, so he printed it out for me.
That monopoly must go.
Another company that will never see my money again. Mastodon and Lemmy are making me save way more money than any financial advisor ever could 🤣
As long as you're fine with never seeing any live music besides local bands again. Shits a monopoly
The Amazon equivalent for my country does this for their site on mobile by removing filters and making it so anything related to your account just tells you to use the app.
However If you toggle desktop mode in your browser everything works perfectly fine. It's almost as if they just want to data mine you. Surely no company would have that as a motive!
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I'd say just use a different service but, uh... What other service is there? 😟
Looks like AXS.com may be an alternate, found it through bandsintown.com
// By the sounds of it, no, just a duopoly
AXS is no better as far as ticket scalpers go. Used them for Cruel World fest last year, they’re just another version of Ticketmaster. Maybe marginally less invasive app-wise, but as far as jacking up event prices they’re the same.
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Well if they want people's data from having their app they should give heavily discounted tickets 👁️👁️👁️🤣🤣🤣🤔🤔🤔🫡🫡🫡🙄🙄🙄
You're talking about the same company that charges a "convenience" fee for ordering online. Then if you decide to go to buy them in person you charge a "facilities" fee.
how is this legal?
Because we live in corporate ruled kleptocracies masquerading as democracies.
Democracy can never exist in a two party system.
Oooh, nah, let's just do both!
I’ve seen my last show
It's really sad because the artists have little to no control over this. It is the venues who are contracted through Ticketmaster.
I remember Pearl Jam suing them for this in the 90s. Unfortunately, Pearl Jam lost and here we are 30 years later still dealing with their monopolistic tactics.
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It makes me so mad that there are so many artists I cannot see because they only offer tickets through this scam. Billy Joel has been a lifelong bucket list artist, and I can't go see his tour because of this bullshit.
Oh well, I'll continue going to concerts using tickets sold by the venue.
I hate Ticket master with passion. It's a personal life goal to see this disgusting business die.
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You can use your phone’s browser to access the ticket. From https://help.livenation.com/hc/en-us/articles/9907955578129-How-do-I-use-Mobile-Entry-tickets
How do I find and use my tickets?
On a mobile browser:
- Open a web browser app and go to Ticketmaster.com.
- Sign into your My Account.
- Tap the circle in the top right and tap Upcoming Events.
- Find your order and tap View Tickets to access your tickets. We recommend adding your tickets to a digital wallet so that you’ll always have your ticket on hand.
- Your phone’s your ticket — scan it at the venue entrance and you’re in!
Also, if the event isn’t Mobile-only, you can select a different option for your ticket. See https://help.livenation.com/hc/en-us/articles/9902009367953-How-are-tickets-delivered for more details.
That doesn't work anymore. If you follow those instructions you'll receive the pop-up I posted.
Yup, found this out at Dead & Co in SF last summer. Had to stand off to the side with my wife and 2 friends while downloading the app and going through the bullshit high off my ass with an army of deadheads behind us.
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Haven't bought anything on Ticketmaster or their owned companies in years. And I generally go to 2 to 5 live shows a month.
This and their policy towards VPNs means I won't support them.
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I'd ask for a refund
Even NFTs would be better than this.
NFTs and Crypto/blockchain have some really good usecases. Unfortunately everyone one that shills them is a hustle bro type.
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When I have a concert I usually install the app, load the ticket into my mobile wallet, and delete the app
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You can add it to your own mobile wallet as well.
You also can't do shit with their service, app and web, if you're on a VPN. It just refuses. Even -- and this may be illegal -- unsubscribing from their emails.
One step closer to 1984. :(
you might be able to add them to Google wallet if you have Google wallet.
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