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The Trying to erase MacBook Air but have to sign out of find my, the account name was changed (lemm.ee)

submitted 1 year ago by nocturne213@lemm.ee to c/macos@lemmy.world

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When I got my iPad and then MacBook Air I was still an android and windows user, so I used a gmail address for my Apple account. Eventually I used a custom domain and switched the account email address.

I am currently trying to wipe my MacBook to give to my daughter for college. But it needs me to sign out of find my and it has the original gmail address. It is not accepting the password, and when I do to find my nothing is signed in. Any tips? The only thing a search turns up is how to sign out nothing about it being a defunct account name.

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[–] angelsomething@lemmy.one 1 points 1 year ago (1 children)

Just to make sure, you’re doing this on the online portal right?

[–] nocturne213@lemm.ee 1 points 1 year ago (1 children)

No, I was using the MacBook itself. After your comment I tried from the app on my iPhone and was able to erase it. It is doing stuff now, I had to run to work. Will mess with it later, thank you.

[–] angelsomething@lemmy.one 1 points 1 year ago

Nice one :)

[–] bobsuruncle@lemmy.world 1 points 1 year ago (1 children)

If you changed the original account name it should still be the same account as the one you are using now. Turn off the mac. use another system to log into iCloud.com with your favorite browser, next go to find my. The device should be listed there. Click on remove from account. You can now wipe it and reinstall the OS with no issues.

[–] nocturne213@lemm.ee 1 points 1 year ago

I have it erase from my iPhone and it seems to be working.