this post was submitted on 31 Jan 2024
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AusFinance

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Me Bank deliberately puts customers on hold for minimum of 1 hour (aussie.zone)
submitted 9 months ago by yoz@aussie.zone to c/ausfinance@aussie.zone
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Anyone banking with Me Bank should be aware of the trick the bank ispulling. I have a home loan with Me bank and every time I call them I have to wait minimum of 1 hour on hold. So I thought let's try calling them early in the morning, mid day and in the evening before they close. All had the same result - around 1 hour hold. Tried on 8 different days and same result. Now its time to discharge my loan from them to some other bank

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[–] Gorgritch_umie_killa@aussie.zone 10 points 9 months ago (1 children)

Have you writtwn the times, and duration of phine calls down in a log? Maybe you can pass that on to the ACCC? You never know they might have received other complaints about 'Me' as well.

[–] yoz@aussie.zone 8 points 9 months ago (1 children)

Already submitted a complaint.

[–] alansuspect@aussie.zone 3 points 9 months ago

I used to be with ME bank but found their services getting worse and worse, not surprised to hear this to be honest.

[–] lawyerz@lemmy.world 1 points 3 months ago (1 children)

That's when google pixel phones 'hold for me' feature is insanely useful. Sometimes I even forget I'm on a call and on hold.

[–] yoz@aussie.zone 1 points 3 weeks ago

I tend to avoid Google and Apple phone. Lol I am Using pixel but with graphene OS.