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The original was posted on /r/mildlyinfuriating by /u/False-Ice-7366 on 2023-08-14 14:40:42+00:00.
So we (me and my hubby) planned a tour on east coast with a touring company. We did not have our car with us for some reason. We were supposed to reach by 8:10 am. We waited for 30 mins on uber but unfortunately drivers were continuously canceling the rides. Finally we got one. It was 8:08 am and we were almost there, just needed barely 3/4 minutes when the tour guide called. He told us that he will start sharp at 8. He point blank refused to wait for just 2 minutes (inspite of us requesting urnestly describing our situation) and told us that we need not come and call the customer care to cancel the tour!! We came back home. Now the customer care is not taking our calls. And also we found out that they have no refund policy. Is this normal? I feel like we have been robbed >_<