this post was submitted on 15 Nov 2023
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In case you're out of the loop, the old Steam Deck had Philips screws that screwed into self-tapping plastic holes. This lead to occasional stripped threads and often stripped screwheads.

Valve absolutely did not have to change their screws, and its probably actually against their best interests. While other companies around the world are constantly in search of new ways to screw their own consumers, Valve goes out of their way to update their screws to make them easier to install/remove by changing to torx screws and added metal threads in the backplate. Those who know anything about mechanical engineering know this is not an insignificant amount of effort they put into it.

This is a small change that makes a huge impact, and speaks volumes about the ethos of the company. It says:

  1. We want to make our devices last longer, and be easier to repair.

  2. If you want to buy the cheaper tier and save yourself a few bucks by installing whatever SSD you want, go right ahead.

  3. We trust you to make decisions for yourself.

  4. Most importantly, we respect you, the consumer, and want you to fully own and control the devices we sell.

Valve is by no means perfect, and there's plenty more they could be doing, but they've earned my respect and my patronage and I won't buy games from anywhere else. I will buy whatever future products they sell, even if I don't think I'll use them regularly.

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[–] navi@lemmy.tespia.org 226 points 11 months ago (2 children)

Less of a rant, more of a rave.

Cool upgrade for hobbiests.

[–] key@lemmy.keychat.org 95 points 11 months ago (1 children)

Ya from the title I expected OP to be complaining because they don't own a torx head screwdriver/bit.

[–] helenslunch@feddit.nl 57 points 11 months ago (1 children)

Whoops. Unintentional clickbait.

[–] Exec@pawb.social 6 points 11 months ago

Me, as one who only read the first line before scrolling to the comments, good thing that others pointed out about the topic itself

[–] helenslunch@feddit.nl 19 points 11 months ago (2 children)

Are rants inherently negative?

[–] theangriestbird@beehaw.org 42 points 11 months ago (1 children)

rant /rănt/ intransitive verb

  1. To speak or write in an angry or emotionally charged manner; rave.
  2. To express at length a complaint or negative opinion.
[–] helenslunch@feddit.nl 12 points 11 months ago (1 children)
[–] Tlaloc_Temporal@lemmy.ca 6 points 11 months ago (1 children)

Nah, definition 1 right there isn't inherently negative. It's certainly more involved than otherwise necessary and seems somewhat driven by emotion, so while it skips the negative connotation I think this counts plenty well.

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[–] Perfide@reddthat.com 5 points 11 months ago

By definition, no, but most people probably assume negativity when they hear the word rant.

[–] JokeDeity@lemm.ee 123 points 11 months ago (1 children)

When Gaben dies there will be fucking riots.

[–] Onihikage@beehaw.org 17 points 11 months ago

I really hope he's cultivating at least one successor within the company to carry on his vision.

[–] TWeaK@lemm.ee 88 points 11 months ago (2 children)

While other companies around the world are constantly in search of new ways to screw their own consumers

You bastard, take that upvote.

[–] ComradeKhoumrag@infosec.pub 10 points 11 months ago

I read the title with that connotation. Was actually looking forward to hearing a valid complaint of the steam deck but Surprise!

[–] lukas@lemmy.haigner.me 5 points 11 months ago

I can already hear my business administration professor scream that everyone in the free market tries to screw each other from that statement lol. Why yes of course, money. Planned obsolescence is the only logical choice, people! I bet nobody will source old, but durable products and repair them instead, no no. That'll never happen!

[–] Colorcodedresistor@lemm.ee 50 points 11 months ago* (last edited 11 months ago) (3 children)

As someone who used to run a louis rossman electronics repair business for a couple years before i burned out.

LG G5 was and still is my point to for perfectly fixable devices.

Motorola is trash because you have to dismantle the phone from the back layer by layer just to reach the front screen.

HTC was even worse with two tier motherboards and octopuss ribbon cables were a nightmare to navigate.

iPhone was/ is possibly the easiest fucking phone to fix, ironically...however by the iphone 8 and onwards apple found increasingly shitty ways to make 3rd party repairs nearly impossible.

windows phones, nokia, and others were hit or miss. tablets were long winded affairs but generally easy due to their inherent size.

ive been out of the game since 2019 when covid dropped. id really like to hear the inside baseball on any current operators running repair business.

i used Repair Shopr software to manage my customers. idk if thats still the go to or if another has bested it.

[–] bjoern_tantau@swg-empire.de 17 points 11 months ago (1 children)

When I couldn't repair my Nokia and replace the 5 € USB-Port because there happened to be a small crack in the screen (of course you have to remove the glued on screen to accese the innards), I caved and bought a Fairphone 3.

Worst decision ever. The stupid thing refuses to break to let me even use the better repairability.

[–] domi@lemmy.secnd.me 7 points 11 months ago* (last edited 11 months ago) (3 children)

Good to hear, got a Fairpone 5 recently and I'm very happy with it so far.

Although breaking it probably won't take more than a year for clumsy me.

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[–] TheGalacticVoid@lemm.ee 8 points 11 months ago (1 children)

Any opinions on Samsung or Google?

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[–] nieceandtows@programming.dev 33 points 11 months ago (1 children)

Yeah I haven't even made an account on Epic to get free games from there. Valve almost single handedly made Linux a viable gaming platform and I'm grateful for that (I know wine has existed far longer than proton, but the difference before and after proton is day and night).

[–] soulsource@discuss.tchncs.de 22 points 11 months ago

Even before Proton Valve was heavily invested in Linux gaming.

SteamOS has been around way longer than Proton, and the Steam Client had a native Linux version for such a long time, I don't even remember when it was published. Also, the Steam Linux Runtime is something worth mentioning - it is a common base that game developers can target instead of the various different distributions.

[–] GammaGames@beehaw.org 31 points 11 months ago (2 children)

I wonder if the decision has anything to do with selling refurbished units. It’s a good change, glad to see this!

[–] SnotFlickerman@lemmy.blahaj.zone 9 points 11 months ago (4 children)

Almost definitely. When they did the initial release, it could have easily been a flop, and if it was a flop, it would have been pointless to have gone in planning to repair and sell refurbished units. Now that sales are showing its a hit, they are taking the time to invest in changes for more long-term support.

Self-tapping screws made sense for a product in an entirely new product category without knowledge if it would be successful or not. Torx screws that slide into metal threads makes a lot more sense for what is expected to be a product with long shelf-life.

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[–] t0fr@lemmy.ca 22 points 11 months ago

Torx screws and threaded inserts is not really that much effort engineering side.

It has more significant impact on the cost. Millions of torx screws and threaded inserts cost more than self tapping Phillips into plastic.

[–] Honytawk@lemmy.zip 12 points 11 months ago (2 children)

Strange how a company with infinite money just produces stuff they like huh?

Every company should try that.

[–] wolf@lemmy.zip 14 points 11 months ago

Look at the shit Apple produces and understand it is not only a function of money.

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[–] SnotFlickerman@lemmy.blahaj.zone 9 points 11 months ago

Yeah, the OG Steam Deck video before it even released made very clear that the original run was made with self-tapping screws, which meant that disassembly and re-assembly was always going to result in a less firm and tight re-assembly because the holes have already been tapped once.

It was honestly my personal biggest complaint considering it seemed otherwise like they were aiming to support self-repair. Very refreshing to see they changed tack to a costlier option for the sake of their customers. Very true, companies rarely do this out of the goodness of their hearts, and Valve is an unusual company.

[–] PeWu@lemmy.ml 8 points 11 months ago (6 children)

I think Valve in on very early steps of enshittification. Maybe not everyone, but most companies started like that. I mean being nice to users. Counterargument to my claim is that they are already millionaires, which is true, but humans' greed may be limitless.

[–] AndrasKrigare@beehaw.org 62 points 11 months ago (3 children)

I think a reason that Valve has been able to be consumer friendly for so long is that they aren't public and not beholden to shareholders.

[–] frezik@midwest.social 25 points 11 months ago

To be clear, that gives them the opportunity to avoid enshittification. There's plenty of private companies that are dogshit. Valve happens to be one of them that took the opportunity and ran with it.

When Gaben retires or dies, things could very easily change. But I don't think it'll happen before then.

[–] blindbunny@lemmy.ml 11 points 11 months ago

This is the correct answer.

When a company only has to please customers they are allowed to bend and in extreme cases break their own rules for a customer to be satisfied.

When you have to please share holders and customers. You as a laborer must decide to please the customer or the share holders. Sadly the longer you work somewhere the more like you are to please a customer if you work with them directly. The further you are from the customer the more likely you are to disagree with choosing customer satisfaction over shareholder satisfaction. Begin enshitirication.

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[–] houseofkeb@lemm.ee 29 points 11 months ago

Valve being a private company is probably the thing that allows them to focus on putting out good products w/o dealing with shareholders demanding more.

And they make a ton of money doing right by their core consumer base, I would be very surprised if we see any of that change.

If Valve were any other company they would have laid off half their staff and coasted on that 30% from Steam. They're not perfect, but maybe the only company I feel good about giving money to, consistently.

[–] helenslunch@feddit.nl 22 points 11 months ago (1 children)

Valve is not a new company and they're easily worth billions.

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[–] Omega_Jimes@lemmy.ca 15 points 11 months ago (1 children)

Always be on guard and claim no allegiance to any huge company.

Also, Valve have been pretty consumer friendly for 20 years.

[–] araozu@lemm.ee 6 points 11 months ago (2 children)

I fear when lord gaben dies volvo will go public and enshittification will begin

[–] Byter@lemmy.one 10 points 11 months ago

Fortunately Gaben has only a minor interest in Volvo 😉.

But actually his son is involved in the games industry, and there's plenty of other like-minded people at Valve. Hopefully the (far) future of Valve is as bright as its present.

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[–] araozu@lemm.ee 11 points 11 months ago (2 children)

If valve were public, and required to make a lot more money than the previous quarter, they would absolutely need (want?) to get the maximum amount of money from wherever they could. It's what I think it's happening with netflix & others. It doesn't matter that (hypotetically) they make a billion dolars of revenue. They need to make more next quarter. So they need to raise prices, forbid account sharing, reduce content quarity, anything to earn as much money as possible for next quarter.

Volvo could earn a billion dollars, and if they don't want to earn more, they could happily stay the same. They might even want to make moves thinking on the long term, such as keep customers happy and excited, or invest in new technologies like proton. Compared to netflix execs, who don't care about the long term, they care about next quarter.

I don't know a lot about the stock market, but it looks stupid to me to bet on infinite growth. If the company earns money, and I own shares, shouldn't I earn money via dividends? It looks to me like the only way to make money is to buy low and sell high? Or is that just greed?

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[–] Zozano@aussie.zone 6 points 11 months ago

I don't think it will happen. Enshittification has a predictable life cycle. Valve has had years of opportunity to sell out, but haven't.

[–] Mambert@beehaw.org 8 points 11 months ago (3 children)

I just don't use my impact drill on them and I've never had an issue.

[–] Sharpiemarker@feddit.de 7 points 11 months ago

But how do you know if the screws are tight when you're not counting ugga duggas?

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[–] CrowAirbrush@lemm.ee 7 points 11 months ago

Turns out i'm gonna buy a steamdeck with them using linux and thinking of things like this.

I just need to wait a bit as the most expensive season is around the corner, i'm just glad our Dutch black friday doesn't outdo any regular discount making it a near necessity to wait for black friday.

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