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Shouldn't browsers protect what users write from being seen by the website (like customer support chats) before hitting send? Would it be difficult to implement? (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by TheTwelveYearOld@lemmy.world to c/firefox@lemmy.world

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I'm sure its common knowledge by now that whatever you write in text boxes on customer support chats can be seen by whoever is on the other side, without or before hitting send. Don't you think that's a breach of privacy?! I imagine it isn't too difficult to implement a fix for it: The browser (like Firefox) could choose not to upload the user input to wherever the website links to, without user input (like click a send button).

The Firefox extension API explicitly requires user actions before an extension can do things like open popup windows.

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[–] FarFarAway@startrek.website 5 points 1 year ago (1 children)

Side note: I had no idea about this!

Jokes on them. I literally can't make up my mind about what I'm trying to say and delete half of what I write multiple times before rewriting it. They must get so annoyed. Haha. I've always wondered how they respond so quickly though...

Also, that's not cool. I could write sensitive information in there before deciding it would be best not to do that. Yet, they can still see it. It would be nice to have a way to put a stop to that. If for nothing else, but for ignorant people like me.

[–] Substance_P@lemmy.world 5 points 1 year ago

Right, I can see a pretty bad mishap from an accidental paste from your clipboard here. I also had no idea about this.