UKCasual

These reasons plus the fact that any fresh fruit and veg picked by them seemed to be pot luck on if they were even in an edible state by the time we received them are why we stopped getting deliveries altogether.

We now go to aldi for as much as possible because it saves so much money compared to all the other mainstream supermarkets except for lidl.

Sorry I have no suggestions, just wanted to show some solidarity with you and your dislike for the frankly disgusting service they all now offer for their over priced shit.

The problem you're going to have, especially with substitute items is that the staff don't really have the time to be picky with what they're picking. Often the gun will select something that's in a different location, which means they've got to trek elsewhere to get it....or they can keep to their times, select something else entirely and move on with their pick; especially in the run up to Christmas where there's a massive influx of untrained staff who frankly, couldn't give a shit.

Obviously there's going to be a bit of shift from store to store, company to company, but I think there's a general view that if the customer is that put out by the subs, they'll just come and get their shopping in store next time, or they won't and another customer will fill the slot.

It's bad for customers and bad for colleagues, but the bosses just don't give a crap. £££ go up.

Anyway. Forgive my moan. I don't really have anything meaningful to add to this. Maybe give Ocado a look? They tend to be a bit pricier but I imagine, given the nature of their business that getting it right on the doorstep is the be all and end.

*I worked in a Sainsbury's supermarket for fifteen years.

Frankly it's going to depend on the state of the store or CFC that covers your patch, subs are caused by poor stock routines more than anything. That said ASDA has been going to trash round me for a long time now. I only go there for the occasional bit that I need to pick up right now.

Honestly can't say a bad word against Morrisons - at least from a customer point of view.

I do feel bad for the drivers who seem to have gigantic catchment areas, but they're always friendly, the bags are well packed, and the subs are sane.

Note: we do still buy things like meat in-store, because we're picky.

Waitrose used to make you click "do not substitute" for each item but a while ago they added a "no substitutions" checkbox for the whole order. (Their substitutions are not sane.)

It very much depends on your area. The discretionary part will vary from shop to shop. The ones we use in the NE have been fine for the many years we have used them with the exception of veggies of late. Brexit has made veggies a pain for superstores it seems. I buy those in person so I can see what I am getting.

Milk tends to be smashed around for some reason. It is becoming a regular thing now where milk is leaking due to abuse. This leads to us handing the leaking milk back to the delivery guy/girl, where it is refunded and handed back to us to get rid of. This is not the bonus you would expect, as we have to then clean up the spilled milk that has been sitting under the leaky container.

What we could never fault is the attitude of the people who run the deliveries. We use either Sainsburys, Asda or Morrisons. I have no idea why my wife swaps between them. I don't order the shopping online.

Upvote for sleepy dog!

The only one I've used is Morrison's. It's worked out OK for me although their time slot is more of a suggestion.

The only one that has been good is Waitrose. Difficulty when you live near a small store, because they don't have the range.

Asda is always a disaster. Hell, you don't get the stuff you want when you physically go to the shop.

Tesco is ok.

If you have the money, use Waitrose. The reputation is deceptive as their budget range is as good as some of the other supermarkets super-duper and less than the cost. You will order nice stuff too, order less kale to make up for it! 🤣😂

You could slso try this in !askuk@feddit.uk