this post was submitted on 18 Mar 2025
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Amazon refuses to take legal responsibility for consumer safety, Sues federal watchdog agency-Consumer Product Safety Commission;Argues it's not responsible for recalling items sold by third parties. (advocacy.consumerreports.org)
submitted 2 weeks ago by Blaze@feddit.nl to c/buyeuropean@feddit.uk
8 comments fedilink hide all child comments
 

cross-posted from: https://programming.dev/post/27108135

In the suit, Amazon argues that the company should not have legal responsibility to recall and remedy consumers for unsafe products sold on its marketplace by third-party sellers. Amazon claims that it is just an intermediary and logistics provider for third-party sales, similar to a delivery service, not a distributor or retailer that has a legal responsibility to carry out recalls. The CPSC ordered Amazon to recall more than 400,000 unsafe products in July 2024, after more than three years of adjudication.

“Instead of demonstrating its commitment to consumer safety, Amazon has fought the CPSC every step of the way for more than three years, and now it’s going to court. The law is clear that Amazon is a ‘distributor’ in this case and must carry out a recall. It’s absurd to suggest that because a company hosts a marketplace online it should be exempt from sensible requirements that help get hazardous products out of people’s homes and prevent them from being sold. The court should reject Amazon’s arguments. Taking Amazon at its word would mean hazardous products slipping through the cracks, even when they are capable of injuring or killing people.”

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[–] thejoker954@lemmy.world 5 points 2 weeks ago

Amazon doesn't want responsibility for anything, thats one of the reasons it sucks so much to work for them.

Their whole corporate philosophy is a big ol 'fuck you - it's your problem'.

[–] whaleiam@lemm.ee 3 points 2 weeks ago* (last edited 2 weeks ago)

Fuck you bezos! I saw a fleet of Amazon delivery trucks in a parking lot yesterday and all I could think was that beastie boys song “sabotage”. Sittin ducks these idiots, ain’t enough police

[–] Sirus@lemm.ee 2 points 2 weeks ago (3 children)

I mean.... it's not. Why wouldn't you go to the product manufacturer? If someone sells you a car and there's a recall, you take it to the dealership to get fixed, not the person that sold it to you

[–] slazer2au@lemmy.world 9 points 2 weeks ago

If you purchase a dishwasher from Whirlpool, you don't go to them for a repair or returns, you go to the shop where you purchased it.

It is a complex situation and you are right about a car. But if you buy the car from a non branded dealer you would expect the dealer to assist.

[–] HotChickenFeet@sopuli.xyz 5 points 2 weeks ago (1 children)

Amazon is helping TimmiXyZ29 sell me a new washer. TimmiXyZ29 is not a certified salesman for Whirlpool Washers. Timmi is actually refurbishing old washers and selling them as new. My washer burns the house down. I think we all agree Timi is responsible, but where do I start?

  • The manufacture says they can't be responsible because Timi/Amazon aren't selling certified Whirlpool goods.
  • Timmi says he is just selling a product, it's not his fault
  • Amazon says they're just selling a product, it's not their fault

Now add an additional level; the order is fulfilled by Amazon. Timmi, Whirlpool and other sellers now give Amazon these washers, and Amazon keeps them in a communal pool and sends it on Timmis behalf. Now we don't even know where the original washer came from.

What if amazon deletes, hides, or deprioritized disparaging reviews that showed the product was dangerous, and you now buy it?

There's so many levels of possible problems that it can be hard to consistently ascribe blame to any one party when sold through amazon.

I do expect that if a party is selling goods that end up being dangerous, and users have consistently reported the failures/problems in amazon, amazon should perhaps be responsible if they did not block the seller/product or adequately raise awareness about the concern.

[–] courageousstep@lemm.ee 2 points 2 weeks ago

This is a helpful perspective! Thanks!

[–] grue@lemmy.world 3 points 2 weeks ago* (last edited 2 weeks ago)

You realize you just negated your own point with the car example, right? Unless it's a Tesla, car dealers aren't owned by the manufacturer and (unless you buy used) are the place you bought it from.

Edit: I just realized what community this is in. To clarify, I'm talking about the way it works in the US -- I don't know how it works in Europe.

[–] ElJefe@lemm.ee 2 points 2 weeks ago

Fuck bezos, fuck amazon… however, let’s say you get a bag of fudgesicles at Daddy’s Cornerstore, made by, I dunno, Your Mom™️. Well, Your Mom™️ made a bad batch of fudgesicles that’ll make you shit your pants after 3 licks of fudgesicle. You may take the fudgies back to Daddy’s, but Daddy’s isn’t responsible for what Your Mom™️ did wrong in the process of making fudgesicles, so Your Mom™️ is responsible for the safety of the product that they made. That’s how it works everywhere else, isn’t it?