this post was submitted on 24 Jan 2025
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Jellyfin: The Free Software Media System

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Cannot watch videos or explore libraries after upgrading server to 10.10.4 (lemmy.ca)
submitted 3 weeks ago by UntouchedWagons@lemmy.ca to c/jellyfin@lemmy.ml
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On my PC or android phone using the official apps I cannot watch videos, explore libraries or even access the admin dashboard.

In the phone app if I try to play a tv show the next episode in the series is shown in Next Up with nothing playing but on my desktop I'll get the episode's thumbnail but nothing plays.

Everything works through the web UI.

In the server logs I do see this:

System.InvalidCastException: Unable to cast object of type 'System.Guid' to type 'System.String'.
   at lambda_method1343(Closure, Object, Object)
   at LiteDB.BsonMapper.DeserializeObject(EntityMapper entity, Object obj, BsonDocument value)
   at LiteDB.BsonMapper.Deserialize(Type type, BsonValue value)
   at LiteDB.LiteQueryable`1.<ToEnumerable>b__27_2(BsonDocument x)
   at System.Linq.Enumerable.SelectEnumerableIterator`2.ToList()
   at Jellyfin.Plugin.KodiSyncQueue.Data.DbRepo.SetUserInfoSync(List`1 dtos, List`1 itemRefs, String userId)
   at Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification.SaveUserChanges(List`1 dtos, List`1 itemRefs, String userName, String userId)
   at Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification.SendNotifications(IEnumerable`1 changes, List`1 itemRefs, CancellationToken cancellationToken)
   at Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification.UpdateTimerCallback(Object state)
[2025-01-24 20:14:03.427 +00:00] [INF] [11] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Media Player" "1.11.1" playing "This Room is NOT Omega". Stopped at "3886233" ms
[2025-01-24 20:14:03.932 +00:00] [INF] [44] Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification: Started user data sync
[2025-01-24 20:14:03.981 +00:00] [ERR] [44] Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification: An error has occurred in UserUpdateTimerCallback

I did try uninstalling Kodi Sync Queue and logging out and back in which helped on my PC but not on my phone.

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[โ€“] entropicdrift@lemmy.sdf.org 8 points 3 weeks ago* (last edited 3 weeks ago) (1 children)

If you could put this into an issue on the jellyfin-server github page, the devs would have much more visibility into it.

That said, the first thing I would try is clearing those apps' caches to see if that somehow magically fixes it. After upgrades, clearing app caches is often the fix for new wonkiness.