Dear Rivals @Game NewsRecently, we've received feedback fromplayers regarding an issue where someindividuals playing in compatibility layerprograms have been mistakenly flagged ascheaters, even without using any cheatingsoftware. This has resulted in bans. Wesincerely apologize for this situation andwant to assure you that we do not & will noban players who are playing fairly andwithout cheating.
We have identified the specific reasonsbehind these false bans and have compileda list of affected players. We have liftedthese bans and want to express ourheartfelt apologies for the inconveniencethis has caused.
Our mission is to provide all players with afair, just, and enjoyable gamingenvironment. Therefore, preventing andidentifying cheaters is one of our toppriorities. We have invested significantmanpower and resources to improve thespeed and accuracy of our detectionsystems. With any any ongoing detectionsystem, there is always room forimprovement. We appreciate yourassistance in helping us tackle thischallenge. If you encounter any cheatingbehavior, please report it immediately; ourreporting system will respond promptly. Ifyou believe you have been wrongly banned,you can appeal to our customer supportteam, and we will review your case andrespond in a timely manner. You can reachthe support team via either in-game or inDiscord!
Thank you for your understanding andsupport! (edited)
