this post was submitted on 23 Dec 2024
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[–] Nyxicas@kbin.melroy.org 23 points 1 day ago (24 children)

It wasn't that hard to cancel. People are just dumb.

Now if you want a pain in the ass subscription to get rid of, I'll say Amazon that requires you 4 - 5 clicks to get rid of it as they're pleading with you to stay.

[–] Pika@sh.itjust.works 7 points 23 hours ago* (last edited 23 hours ago)

Yeah but the thing is California law makes it pretty simple. It must be around as easy to cancel as it is to subscribe

If you're able to subscribe to Nitro by clicking a button in your hot bar you must be able to cancel Nitro via a similar method. It's one of the main reasons that Sirius XM allows canceling via a button if you have your residence set as California

With Discord Nitro they have pop-ups everywhere advertising you to try to get you to subscribe and all it takes is clicking the pop up and then hitting subscribe (if you already have a payment method saved), if you're looking to unsubscribe you have to going to your settings find your Discord Nitro subscription hit the cancel button find the cancel button on there please don't go button find the cancel button on the discount page that they give you to try to convince you not to go and then confirm it with an are you sure (unless they removed that one). It's not a very streamlined process

[–] Greg@lemmy.ca 10 points 1 day ago (2 children)

Yes, Amazon is the worst! My echo dot asked me if I wanted to sign up for Amazon music, I said no, the echo dot misheard me and signed me up. Then I had to spend 10 minutes navigating the stupid Amazon website to cancel, making sure I click the correct greyed out button otherwise I'd have to start the process over again. Super anti-consumer behavior but what else would you expect from Amazon.

[–] TheBat@lemmy.world 9 points 1 day ago

My echo dot asked me if I wanted to sign up for Amazon music, I said no, the echo dot misheard me and signed me up.

People in 1960s would've deemed this sentence as deranged lol. You're talking to a machine and it misheard you and took your money? Are you pulling my leg?

[–] Bezier@suppo.fi 3 points 1 day ago

The thing will just ask you and start taking your money if it thinks you said yes? I see so many ways this can go wrong, but then again, maybe that's is what amazon wants.

[–] nokturne213@sopuli.xyz 4 points 1 day ago

I have never had nitro but I did cancel Amazon prime easily.

[–] Nurse_Robot@lemmy.world 4 points 1 day ago

Bullshit. I had to chargeback my credit card to cancel it, it was insane

[–] Nightweb@lemm.ee 3 points 1 day ago

You want one that’s a pain to cancel have a look at nowTV as well, sign up for one package, checkbox at bottom that’s hard to spot (and refuse)under the big “Exclusive offer” they throw in another package, double monthly then after that they’ll add in a free gift of 4K, then charge you after first month. All of which need to be cancelled separately, and also they make it almost impossible to delete your payment info.

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[–] Mandy@sh.itjust.works 7 points 1 day ago

Idk where they live but pressing cancel can't be that difficult surely.
Unless they changed that.

[–] donuts@lemmy.world 8 points 1 day ago

Friendly reminder you can cancel your trial version / free month if you have activated one recently, and you'll keep the perks until your trial runs out.

Glad they are going for this, although it seems a bit weird that they aren't going for bigger players that have similar or worse tactics.

[–] neidu3@sh.itjust.works 6 points 1 day ago* (last edited 13 hours ago)

I never saw a reason to give my not-do-hard-earned money to discord, but I have done so elsewhere online, and I will continue to do so.

My approach is always the same: I use this one card I have that is by default blocking online purchases. But I can through my bank app allow online purchases for the next hour. Works great for those "free" trials that require your card details, hoping you'll forget to subscribe.

[–] warm@kbin.earth 2 points 20 hours ago

Huh? Every trial I have had, it's been like two button presses to cancel.

[–] steelrat@lemmy.world 1 points 21 hours ago

The state of lawyers who didn't make the jump to Truth and Safety Overlord is looking pretty sad.

[–] paraphrand@lemmy.world 1 points 23 hours ago* (last edited 22 hours ago)

For as far reaching the negatives are for Apple’s policies on in app purchases, this is one spot where they are advantageous.

It’s easy to cancel Nitro if you use in app purchases on iOS/iPadOS.

[–] Passerby6497@lemmy.world -1 points 21 hours ago

Are these users spending their off time sampling lead paint chips? It took me less than 5 minutes to cancel my subscription when I decided I needed to save money last month.

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