this post was submitted on 20 Sep 2023
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[ifixit] We Are Retroactively Dropping the iPhone’s Repairability Score::We need to have a serious chat about iPhone repairability. We judged the phones of yesteryear by how easy they were to take apart—screws, glues, how hard it was…

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[–] aleph@lemm.ee 276 points 1 year ago* (last edited 1 year ago) (1 children)

"Why don't you buy Apple products?"

Me: Gestures broadly at this:

Ever the innovators, Apple introduced a new dimension to repair that our scorecard simply didn’t account for: namely, that you could take a highly repairable design like the iPhone 14, install a genuine Apple replacement screen or battery, and then… it fails to work. Following the correct procedure was no longer enough.

Today, you need one more thing: a software handshake, using Apple’s System Configuration tool. It contacts Apple’s servers to “authenticate” the repair, then “pairs” the new part to your system so it works as expected. Of course, it can only authenticate if Apple knows about your repair in advance, because you gave them the exact serial number of your iPhone, and they’ve pre-matched it to a display or battery. This is only possible if you buy the screen or battery directly from Apple. Forget harvesting parts—which is a huge part of most independent repair and recycling businesses. It’s also impossible to pair any aftermarket parts—which means only Apple-authorized repairs can truly restore the device to full functionality.

[–] hellothere@sh.itjust.works 149 points 1 year ago* (last edited 1 year ago) (7 children)

I can understand Apple refusing to do repairs under warranty, or even invalidating a warranty, if someone has broken their phone after digging around inside without knowing what they are doing, but bricking a phone the person owns through a software lock is absolutely insane and stinks of attempts at service capture and fighting right to repair laws.

Yet another reason I'll never give them a penny.

Fairphone gang rise up!

[–] Shayeta@feddit.de 27 points 1 year ago (2 children)

I can't even imagine that. Modifying your device DOES NOT void your warranty. The burden of proof is on the manufacturer to prove that the modification caused the failure.

[–] hellothere@sh.itjust.works 3 points 1 year ago

I get that, and I don't want to use cars as a good example because they aren't, but even car manufacturers have less restrictive policies than Apple is pushing here.

It would still be wrong to invalidate the warranty for the reasons you give, but it's still better than this.

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[–] spaghettiwestern@sh.itjust.works 65 points 1 year ago* (last edited 1 year ago)

This hardware DRM shit is just plain evil. Was considering an Iphone next year for the first time, but going to nope right out of there.

[–] erranto@lemmy.world 56 points 1 year ago (15 children)

Almost everything apple does nowadays is a marketing front, repairability, privacy, not including chargers, accessories and removing the headphone jack for the sake of the environment, and more to come.

[–] sploosh@lemmy.world 8 points 1 year ago (1 children)

Apple isn't alone in not providing chargers. My S23 Ultra didn't have one in the box.

[–] Imotali@lemmy.world 9 points 1 year ago (4 children)

But your S23 Ultra also uses the most common cable type for a charger. That isn't proprietary. That you likely already have a good several of.

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[–] Hazdaz@lemmy.world 44 points 1 year ago (10 children)

And consumers "punish" Apple for these unrepairable devices by buying new iphones in record numbers.

Until consumers hurt Apple in the ONE place it cares - it's pocketbook - hope is lost on changing them.

But consumers are like lemmings. We see this in pre-orders for videogames and folks who proudly are buying the latest crop of obnoxiously priced videocards, or in the car industry where some consumers paying way over sticker just so they can have the latest new model.

And then we wonder why companies seem to have us bent over.

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[–] burrito82@feddit.de 35 points 1 year ago (2 children)

for now, we are only rescoring the iPhone 14. We are not retroactively rescoring earlier iPhones at this time. If we did, their scores would also likely decline.

I don't get it. They finally recognized that the score does not reflect reality, leads to wasted money and frustration, and then they don't apply there newfound insight to products already affected? To me that seems somewhat dishonest.

[–] joel@lemmy.dbzer0.com 35 points 1 year ago

Seems to me that it took a huge amount of time and resources to reach the new score, and I'm guessing they don't have the budget to do the same for every model

[–] hellothere@sh.itjust.works 27 points 1 year ago

I'm guessing they don't feel the time to do a fair re-review is worth it on older devices with less, but higher than 0, new users.

Most people who are interested in those devices already have them, so a change in score doesn't really make a difference.

[–] duckmilk@lemmy.world 24 points 1 year ago (17 children)

This should be illegal. We legislation that force repairability and open repair methods (anti-drm).

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[–] Maggoty@lemmy.world 23 points 1 year ago (1 children)

Uhhhh, it wasn't already zero?

[–] chic_luke@lemmy.world 54 points 1 year ago (2 children)

It was at 7/10 because the iPhone 14 introduced a repair-friendly design that made it, in theory, easier to repair than most competing high-end smartphones. However, the fact that there is a software DRM on the parts you install makes this repairable design completely useless for the end user, it just makes repairs cheaper for Apple themselves, thus adding insult to injury.

That about wraps it up

[–] A_Random_Idiot@lemmy.world 33 points 1 year ago (2 children)

Apple puts weird DRM on everything.

They even have DRM on the Hall Effect sensor that detects when the lids closed on their newer laptops, so you cant take one from one laptop and put it in another.

The fucking hall effect sensors.

Its nothing but a fancy magnet that turns your screen off when you close the lid, a thing that costs pennies, and they had to engineer their own version to have DRM and bullshit.

[–] cordlesslamp@lemmy.today 4 points 1 year ago (3 children)

Apple would DRM the battery cells and the chassis if they could.

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[–] Maggoty@lemmy.world 16 points 1 year ago (1 children)

Honestly, Apples entire business model always meant they should rate a zero. It's been about making tech disposable for 20 years. Any "repairability" by them is at best a marketing strategy.

[–] havokdj@lemmy.world 5 points 1 year ago (1 children)

Powermacs were user serviceable back when security bits were uncommon. Once you got over the hurdle of buying like a $40 screwdriver, you could service them entirely yourself.

I'd go so far as to say the earlier iPods were user serviceable. Everything past the iPhone 4 though was a steady downhill without a doubt.

[–] Maggoty@lemmy.world 4 points 1 year ago (1 children)

I wouldn't call requiring a 40 dollar screwdriver a positive sign. If anything it was an early red flag as to their intentions.

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[–] jmd_akbar@aussie.zone 8 points 1 year ago (4 children)

That score of 4 is still very high... I feel, it should be closer to 1...

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