this post was submitted on 16 Nov 2024
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The homepage of the company’s websitecurrently reads a shutdown notice. It says Forward is closing clinics, canceling patients’ scheduled visits and turning off its mobile app. The company wrote, “We know this news is abrupt,” and promised that its medical staff would be reachable by email until Dec. 13. Per Business Insider, Forward also shared the message with customers in a late-night email Tuesday.

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[–] ChaoticEntropy@feddit.uk 10 points 9 hours ago* (last edited 9 hours ago)

Well, all the initial venture capitalists involved already "got theirs" so there's no reason for it to exist anymore. This isn't a failure, this is the operating model of your average SF tech start up.

[–] Sibbo@sopuli.xyz 77 points 1 day ago (1 children)

"AI company shuts down"

We're gonna read that more often in the next few years.

[–] monkeyslikebananas2@lemmy.world 7 points 17 hours ago* (last edited 17 hours ago)

Months

FTFY

[–] ogmios@sh.itjust.works 59 points 1 day ago (3 children)

tech-laden “AI doctor’s office,”

For those wondering what they did,

[–] ripcord@lemmy.world 2 points 9 hours ago (2 children)

Why would there be appointments at all...?

[–] dustyData@lemmy.world 1 points 2 hours ago

Most likely, as with all AI as a service startups. After a certain mass of users the models can't keep up. So to reduce the response times they pay offshore firms to have real people answer the chat. Unfortunately, doctors willing to answer a chat all day are way less numerous than cheap labor.

[–] JackbyDev@programming.dev 2 points 4 hours ago

Could be that the AI is just vaporware they use to get funding from VCs while effectively being a normal clinic.

[–] Arbiter@lemmy.world 44 points 1 day ago

oh so nothing

[–] seaQueue@lemmy.world 30 points 1 day ago (1 children)

Anyone want to place bets on how much of their "AI" medical advice was just medical students and low cost doctors overseas answering questions?

[–] futatorius@lemm.ee 7 points 1 day ago

Why would they use real doctors at all?