Why isn't there a manual mechanism for the door? Why didn't the passengers use an emergency glass hammer? Why isn't there an emergency release for the door?
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I'd expect that the passengers may not have known about the emergency releases. It's also possible the releases failed, but all of them?
It's discussed elsewhere in this thread too, where they also provided the Model Y's manual
https://www.tesla.com/ownersmanual/modely/en_us/GUID-AAD769C7-88A3-4695-987E-0E00025F64E0.html
When my friend was riding in a tesla they just assumed the emergency latch was the proper way to open the door and pulled that one instead, didn't even see the button.
Edit: also note, some model Ys don't have that rear emergency one. Guess you could climb out of the car using the trunk latch.